Banking Client Experience Specialist

CIBC; Niagara Falls; On-site; CAD 30,000 - 45,000; Part time

Job summary

A major financial institution in Niagara Falls is seeking a Client Service Representative. This role involves helping clients with day-to-day banking, engaging with them to solve issues, and leveraging technology to improve their banking experience. Ideal candidates will have excellent interpersonal skills, adaptability to work various hours, including weekends, and a genuine interest in client success. The bank values a relationship-oriented approach and aims to provide a thriving work environment.

Benefits

Competitive salary

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition programme

Responsibilities

• Help clients manage their accounts and products, ensuring a meaningful experience.
• Listen and solve client issues while connecting them to the right teams.
• Become proficient in technology and assist clients with mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A major financial institution in Niagara Falls is seeking a Client Service Representative. This role involves helping clients with day-to-day banking, engaging with them to solve issues, and leveraging technology to improve their banking experience. Ideal candidates will have excellent interpersonal skills, adaptability to work various hours, including weekends, and a genuine interest in client success. The bank values a relationship-oriented approach and aims to provide a thriving work environment.