Banking Client Experience Specialist

CIBC; Iqaluit; On-site; CAD 50,000 - 65,000; Full time

Job summary

A Canadian bank in Iqaluit is seeking a Client Service Representative to assist clients with their banking needs. This role involves engaging with clients, solving problems, and leveraging technology to enhance the customer experience. The ideal candidate is flexible, goal-oriented, and passionate about client service, contributing to long-term relationships and strategies in a fast-paced environment.

Benefits

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Social recognition program

Qualifications

• Client engagement to assist with managing accounts and products.
• Problem solving by taking accountability for client issues.
• Leveraging technology to guide clients on mobile banking.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A Canadian bank in Iqaluit is seeking a Client Service Representative to assist clients with their banking needs. This role involves engaging with clients, solving problems, and leveraging technology to enhance the customer experience. The ideal candidate is flexible, goal-oriented, and passionate about client service, contributing to long-term relationships and strategies in a fast-paced environment.