Banking Client Experience Specialist

CIBC; Halifax; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading Canadian bank in Halifax is seeking a dedicated Client Service Representative to assist clients with their banking needs. The ideal candidate will thrive in a fast-paced environment, engaging clients proactively and effectively troubleshooting issues. Responsibilities include supporting transactions, promoting digital banking tools, and collaborating with team members to enhance client experiences. This position requires flexibility in working hours and offers a competitive salary along with comprehensive benefits.

Benefits

Competitive salary

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Points-based recognition program

Qualifications

• Ability to manage client accounts and products effectively.
• Skilled in problem solving and client engagement.
• Proficient in leveraging technology to assist clients.

Responsibilities

• Support clients with day-to-day banking needs.
• Assist with client transactions and inquiries.
• Connect clients with appropriate banking teams.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading Canadian bank in Halifax is seeking a dedicated Client Service Representative to assist clients with their banking needs. The ideal candidate will thrive in a fast-paced environment, engaging clients proactively and effectively troubleshooting issues. Responsibilities include supporting transactions, promoting digital banking tools, and collaborating with team members to enhance client experiences. This position requires flexibility in working hours and offers a competitive salary along with comprehensive benefits.