Banking Centre Leader: Lead Teams, Elevate CX

Canadian Imperial Bank of Commerce; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading financial institution in Ottawa is seeking a professional to lead a team in delivering exceptional client service. You will coach team members, drive results, and foster client relationships in a dynamic banking environment. The ideal candidate is passionate about coaching and possesses a strong background in financial advising and banking operations. This full-time role requires flexibility and commitment to serving clients effectively.

Benefits

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Qualifications

• You’re flexible to work our banking centre hours including evenings and weekends.
• You have experience providing coaching and hands-on support to meet team goals.
• You engage with purpose to find the right solutions and go the extra mile.
• You’re motivated by accomplishing your goals and delivering your best.

Responsibilities

• Lead a high performing financial services team delivering exceptional client experiences.
• Monitor Banking Centre performance and implement action plans for improvement.
• Lead and coach a team to deepen client relationships and achieve goals.

Skills

Banking Operations

Business Development

Client Service

Community Connections

Customer Experience (CX)

Financial Advising

Financial Products

People Management

Performance Monitoring

Results-Oriented

Education

Current accreditation and good standing Mutual Funds License

Canadian Securities Course or Investment Funds in Canada

Branch Compliance Officer’s Course

Branch Managers Examination Course

Conducts & Practices Handbook

Wealth Management Essentials

Certified Financial Planner

Job description

A leading financial institution in Ottawa is seeking a professional to lead a team in delivering exceptional client service. You will coach team members, drive results, and foster client relationships in a dynamic banking environment. The ideal candidate is passionate about coaching and possesses a strong background in financial advising and banking operations. This full-time role requires flexibility and commitment to serving clients effectively.