Banking Centre Leader II

Canadian Imperial Bank of Commerce; Nelson; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation

Well‑being support

MomentMakers program

Job summary

Canadian Imperial Bank of Commerce in Fort Nelson is seeking a dedicated People Leader to guide a banking centre team in delivering exceptional client experiences. You’ll hire, coach, and develop staff, while promoting responsible revenue growth and strong service.

You’ll work across centres within a reasonable travel distance and may include evenings/weekends, on-site full-time. As a leader, you’ll monitor performance, minimize risk, and collaborate with partners to maximize market

Qualifications

• Must hold Mutual Funds License or equivalent certification.
• Knowledge of Canadian wealth products and compliance requirements.
• Proven leadership experience in a financial services team.

Responsibilities

• Lead a high‑performing banking centre team to deliver exceptional client experiences.
• Develop staff through coaching and performance management.
• Drive revenue growth while managing risk and ensuring compliance.

Skills

Client Service

People Management

Financial Advising

Business Development

Performance Monitoring

Community Connections

Customer Experience

Banking Operations

Education

Mutual Funds License (Canadian Securities Course or Investment Funds In Canada)

Asset: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH), Wealth Management Essentials (WME), or CFP

Job description

We’re building a relationship‑oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and ambitions so you are empowered at work.

What You’ll Be Doing

As a member of the Personal and Business Banking Team, you’ll lead a high‑performing group of financial services professionals toward a shared goal—delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures—owning homes and setting up businesses. You’re flexible to work banking centre hours that may include evenings and weekends and to multiple banking centres within a reasonable travel distance. To successfully perform the work, you’ll be on‑site full‑time.

How You’ll Succeed

Client Experience

• Lead by example and show your team how to deepen client relationships and meet client financial needs while providing a high standard of service.
• Go above and beyond to advocate CIBC within the community to develop new and existing client relationships.
• Encourage employees to resolve client complaints quickly and to escalade when necessary.

Results‑oriented Leadership

• Create a culture of teamwork so clients are served by those best able to meet their financial needs.
• Monitor the Banking Centre’s business performance and implement action plans to close gaps.
• Work as one team with all partners to maximise market opportunities and increase the Banking Centre’s overall performance.
• Manage and minimise risk to safeguard our bank, clients and shareholders.

People Leadership

• Lead and coach a high‑performing team of Leaders, Advisors and Representatives to deepen client relationships and deliver the right kind of growth.
• Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Who You Are

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do. You’re goal‑oriented and motivated by accomplishing your goals and delivering your best to make a difference. You’re passionate about people, find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity. You are a caring and accountable leader. You’re passionate about developing and growing team members’ abilities. You have experience providing coaching and hands‑on support to meet team goals. You act like an owner, thriving when empowered to take initiative, go above and beyond and deliver results. You’re a certified professional with current accreditation and good standing.

Qualifications & Certifications

• Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• Asset: Branch Compliance Officer’s Course (BCO), Branch Managers Examination Course (BME), Conducts & Practices Handbook (CPH), Wealth Management Essentials (WME), or Certified Financial Planner (CFP).

What CIBC Offers

When you join CIBC, you’ll receive:

• Competitive salary and incentive pay.
• Banking benefits and a benefits program.
• Defined benefit pension plan.
• Employee share purchase plan.
• Vacation offering.
• Well‑being support.
• MomentMakers, a social, points‑based recognition program.

We also provide opportunities to express your ambition through initiatives such as Purpose Day—a paid day off dedicated to your growth and development. (All benefits are subject to plan and program terms and conditions.)

What You Need to Know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We provide an accessible candidate experience and contact accommodation at [e-mail]. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You must be legally eligible to work at the specified location(s) and, where applicable, have a valid work or study permit. We may request an attribute‑based assessment or skills test, including simulation, coding or French proficiency. Our recruitment process may involve artificial intelligence tools.

Job Details

• Job Location: Fort Nelson
• Employment Type: Regular
• Weekly Hours: 37.5
• Skills: Banking Operations, Business Development, Client Service, Community Connections, Customer Experience (CX), Financial Advising, Financial Products, People Management, Performance Monitoring, Results‑Oriented

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability.