Banking Centre Leader I

CIBC US; Central Ontario; On-site; CAD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Job summary

CIBC is seeking a proven leader to head the Personal and Business Banking team in Haliburton. You will hire, coach and motivate a group of professionals to deliver exceptional client experiences while driving revenue growth.

The role requires travel to multiple banking centres within a reasonable distance and on-site, full-time commitment. You will foster a culture of ownership, accountability and teamwork, coaching your team to exceed client expectations and maintain high standards of service

Qualifications

• Leads a team of financial services professionals to deliver exceptional client experiences.
• Hires, develops and coaches team members to high performance.
• Drives revenue growth while managing risk and operational excellence.
• Willing to travel between banking centres within a reasonable distance.
• On-site, full-time role with flexible hours to support client needs.

Responsibilities

• Lead by example in delivering outstanding client service.
• Develop client relationships and advocate for the bank in the community.
• Coach and develop a high-performing team of leaders, advisors and reps.
• Monitor branch performance and implement action plans to close gaps.
• Collaborate with partners to maximize market opportunities and growth.

Skills

Banking Operations

Business Development

Client Service

Community Connections

Customer Experience

Financial Advising

Financial Products

People Management

Performance Monitoring

Results-Oriented

Job description

What you’ll be doing

As a member of the Personal and Business Banking Team, you’ll lead a team of high performing financial services professionals working towards a shared goal - delivering an exceptional client experience. As a people leader, you’ll hire, develop, and coach your team, inspiring them to perform at their best. You’ll think and act like an owner by helping clients and team members succeed, finding ways to fuel the right kind of revenue growth and taking accountability for results. You’ll make a difference by supporting new and existing clients as they secure their futures, own homes, and set up businesses. You’re flexible to work our banking centre hours which may include evenings and weekends. To help deliver a great client experience, you’re flexible to work at multiple banking centres within a reasonable travel distance. At CIBC we enable the work environment most optimal for you to thrive in your role. To successfully perform the work, you’ll be on-site full-time.

How you’ll succeed

• Client experience – Lead by example, show your team how to deepen client relationships and meet client financial needs while providing a high standard of service.
• Go above and beyond to advocate CIBC within the community to develop new and existing client relationships.
• Encourage employees to quickly resolve client complaints, and to elevate when necessary.
• Results oriented leadership – Create a culture of teamwork so clients are served by those best able to meet their financial needs.
• Monitor the Banking Centre’s business performance and put action plans into place to close any gaps.
• Work as one team with all partners to maximize market opportunities, and increase the Banking Centre’s overall performance.
• Manage and minimize risk to safeguard our bank, clients and shareholders.
• People leadership – Lead and coach a high performing team of Leaders, Advisors, and Representatives to deepen client relationships and deliver the right kind of growth.
• Provide meaningful development opportunities for employees and advocate for CIBC within the community to recruit employees who share and demonstrate our values.

Who you are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You're passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners.
• You connect with others through respect and authenticity.
• You are a caring and accountable leader.
• You’re passionate about developing and growing team members abilities.
• You have experience providing coaching and hands on support to meet team goals.
• You act like an owner.
• You thrive when you're empowered to take initiative, go above and beyond, and deliver results.
• You’re a certified professional. You have current accreditation and good standing.
• Mutual Funds License (Canadian Securities Course or Investment Funds In Canada).
• It’s an asset if you’ve completed any of the following:

• Branch Compliance Officer’s Course (BCO)
• Branch Managers Examination Course (BME)
• Conducts & Practices Handbook (CPH) Wealth Management Essentials (WME)
• or Certified Financial Planner (CFP)

Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

• A competitive salary
• An incentive pay
• Banking benefits
• A benefits program*
• Defined benefit pension plan*
• An employee share purchase plan
• A vacation offering
• Wellbeing support
• MomentMakers, our social, points-based recognition program

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]. CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency). We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Haliburton

Employment Type

Regular

Weekly Hours

37.5

Skills

Banking Operations, Business Development, Client Service, Community Connections, Customer Experience (CX), Financial Advising, Financial Products, People Management, Performance Monitoring, Results-Oriented

At CIBC, we are in business to help our clients, employees and shareholders achieve what is important to them. Our ability to create value for all CIBC stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with CIBC makes you a part of a work environment committed to our clients, employees and communities - a place where you can excel. Every day, our 48,000 employees help our clients achieve their financial goals, because what matters to our clients, matters to us.