Banking Center Client Advocate – Flexible Hours

CIBC; City of Spruce Grove; On-site; CAD 30,000 - 60,000; Part time

Job summary

A modern banking institution in Spruce Grove is seeking a Client Service Representative. This role requires assisting clients with their banking needs, problem-solving, and leveraging technology. Ideal candidates are empathetic, client-first individuals who can work flexible hours, including evenings and weekends. Competitive salary and benefits are offered, supporting a culture of development and inclusivity.

Benefits

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

Qualifications

• Flexible to work banking center hours, including evenings and weekends.
• Must have strong problem-solving skills and empathy for client interactions.
• Ability to leverage banking technology for client support.

Responsibilities

• Assist clients with day-to-day banking needs.
• Resolve client issues and connect them to appropriate resources.
• Promote mobile banking applications to clients.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A modern banking institution in Spruce Grove is seeking a Client Service Representative. This role requires assisting clients with their banking needs, problem-solving, and leveraging technology. Ideal candidates are empathetic, client-first individuals who can work flexible hours, including evenings and weekends. Competitive salary and benefits are offered, supporting a culture of development and inclusivity.