Banking Advisor

Royal Bank of Canada; Granby; In loco; CAD 42.000 - 64.000; Tempo pieno

Vantaggi offerti da questo lavoro

Bonuses

Benefits

Training program

Career growth

Descrizione del lavoro

Royal Bank of Canada in Granby, QC, is hiring a Customer Banking Advisor to help clients with daily banking, credit and investment needs, and to proudly refer opportunities to partners. You will engage with the community, demonstrate digital banking tools, and contribute to memorable client experiences.

You will travel between RBC locations as required; bilingual English/French is essential. The role offers a comprehensive rewards program and world-class training within a dynamic team.

Competenze

• Mutual Funds accreditation or willingness to obtain it (Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for client first service in a target-driven environment
• Strong communication and relationship-building skills
• Flexibility and ethics with a drive to succeed
• Digital literacy across devices (smartphones, tablets, laptops)
• Bilingualism in English and French is required to serve clients

Mansioni

• Proactively engage with clients in-branch and in the community to uncover banking needs and sales opportunities
• Educate clients and demonstrate digital banking tools to enhance client experience
• Respond to client-initiated inquiries and process a full range of financial transactions
• Listen actively to understand client needs and provide tailored solutions
• Resolve and prevent client banking issues and escalate when needed
• Cultivate relationships with partners to maximize referrals and opportunities

Conoscenze

Client service

Sales orientation

Problem solving

Digital literacy

Bilingual English/French

Descrizione del lavoro

Job Description

Please note that successful candidates will be required to offer and maintain mobility between the branch locations listed in the "Job Available at Other Locations" section of this job posting .

As part of RBC's commitment to providing exceptional client service and achieving its business objectives , the ability and willingness to travel or work from any RBC location listed in this section is a condition of employment.

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you're demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Bilingualism (English and French) required , as you will regularly serve our clients with English and French-speaking needs.

Nice-to-have

• S trong track record of building and maintaining client relationships in the finance or service sector

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits , competitive compensation.

A world-class training program in financial services

Excellent career development and access to a variety of job opportunities across business and geographies

Leaders who support your development through coaching and managing opportunities

Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curious Mindset, Data Analysis, Digital Literacy

Additional Job Details

Address: 195 RUE PRINCIPALE

City: Granby

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular Pay Type: Salaried

Posted Date: 2025-11-01

Application Deadline: 2026-12-31 Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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