Bank Customer Service Representative (Bilingual) - S

Canadian Tire; Northeastern Ontario; On-site; CAD 40,000 - 54,000; Full time

Job summary

A Canadian retail bank is seeking a Customer Relationship Contact Centre Representative to handle inquiries and provide exceptional customer experience. The role requires fluency in French and English, strong communication skills, and a minimum of one year in customer service. The position involves varied shifts including evenings and weekends, alongside a commitment to customer satisfaction and integrity in service delivery.

Qualifications

• Minimum one year of customer service experience in retail, fast food, hotel & hospitality.
• Fluent in both French and English.
• Demonstrated professional verbal communication skills.

Responsibilities

• Protect customer account information integrity.
• Shape a positive customer perception.
• Build customer confidence in service.
• Maintain accurate customer information.

Skills

Bilingual (French and English)

Excellent verbal and written communication skills

Superior problem solving abilities

Active listening skills

Computer knowledge

Customer service experience

Job description

The Customer Relationship Contact Centre (CRCC) Representative responds to a wide range of telephone inquiries from Canadian Tire Bank Triangle MasterCard members in an effective and courteous manner, while driving an exceptional customer experience. CRCC Representatives receive a diverse set of call types which require the ability to quickly adapt to a fast pace and ever-changing environment. Most customer inquiries are a result of customer credit card usage, statement receipt and marketing programs.

This is a bilingual role with full-time and part-time roles available.

Applicants residing in ONTARIO are invited to apply. Unfortunately this role cannot be conducted from outside of Ontario.

What you’ll do

• Protect the integrity and security of customer account information
• Apply technical/product/process knowledge within varied situations
• Shape a positive customer perception of Canadian Tire
• Build customer confidence in our ability to provide service
• Maintain accurate customer information
• Develop effective relationships to contribute to a positive work environment
• Understand and service customer needs - "owns the moment"
• Look for ways and apply new ideas to keep Customers for Life
• Take opportunity to provide customers with relevant products & services
• Take responsibility for continuous learning and development

Who you are

• Speak both French and English fluently
• Excellent verbal and written communication skills
• Superior problem solving abilities and solid decision making skills
• Active listening skills
• Computer knowledge and experience
• Demonstrated passion for driving an exceptional customer experience
• Minimum one year of customer service experience in retail, fast food, hotel & hospitality industry, etc.
• Demonstrated active listening, professional verbal communication skills
• Demonstrated aptitude to learn and support with basic browser-based functions

Our current department hours of operation are: 8:00am – 8:00pm, Monday to Friday, 8:00am – 6:00pm Saturday and Sunday. Your scheduled shifts will vary according to business needs, though you can expect to be scheduled primarily during evenings until close and weekends. Availability requirements range between days, evenings and weekends.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.