Bank Customer Sales and Retention Representative (Bilingual) - H

Canadian Tire; St. Thomas; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading retail company in Ontario is seeking a Bilingual Brand Loyalty Representative. You will be responsible for delivering outstanding customer service, addressing customer disputes, and supporting the company's brand. Ideal candidates should be fluent in both English and French and have customer service experience. The position requires evening and weekend availability and offers a dynamic work environment.

Qualifications

• Experience in customer service and call centres is an asset.
• Ability to maintain composure in sensitive customer interactions.
• Availability for evening and weekend shifts is required.

Responsibilities

• Deliver exceptional World Class Customer Experiences.
• Support the Canadian Tire Brand and foster customer advocacy.
• Handle customer disputes with professionalism and diplomacy.

Skills

Bilingual English and French

Customer Service Experience

Investigative Skills

Communication Skills

Job description

This part-time role is for Bilingual candidates only. Candidates will be required to speak both English and French fluently to be considered for a bilingual position.

Bilingual Applicants residing in Ontario are invited to apply!
Expected Start Date: January 19, 2026

Ask yourself...

Do you feel you like you could be an ambassador of Customer Satisfaction and the Canadian Tire Brand? Are you effective in managing sensitive customer interactions? Do you possess excellent investigative skills? Can you efficiently multi-task across various systems? Do you enjoying working as a team?

As a Brand Loyalty Representative you would...

• Be passionate about our customers and the service we provide, delivering outstanding World Class Customer Experiences
• Promote customer advocacy and support the Canadian Tire Brand
• Demonstrate a strong handle on our communication model
• Problem solve to find creative solutions
• Demonstrate strong investigative skills, with the ability to focus on complex information to support a customer’s dispute
• Professionally handle interactions with composure and diplomacy striving for a positive outcomes in disputes, high value retention and activations
• Demonstrate excellent verbal and written communication skills in support of customer calls and dispute initiations

Experience an asset in:

Customer Service Experience

Call Centre Experience
Fraud and Dispute knowledge

Our current department hours of operation are:

8:00am – 8:00pm, Monday to Friday,
8:00am – 6:00pm Saturday and Sunday.
Your scheduled shifts will vary according to business needs and the individual's given available time frames. Availability requirements range between days, evenings and weekends.
You can expect to be mainly scheduled for evenings and weekends upon hire.

As a condition of employment, this position is subject to the successful completion of the following pre-employment conditions:

• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening

About Us

At Canadian Tire Services Limited/Canadian Tire Bank, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcase the dynamic contributions from our employees and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.