Bank Customer Sales and Retention Representative (Bilingual) - H

Canadian Tire Bank; Northwestern Ontario; On-site; CAD 30,000 - 60,000; Part time

Job summary

A financial services provider in Canada seeks a Bilingual Brand Loyalty Representative. The role involves delivering exceptional customer experiences, supporting brand advocacy, and solving customer disputes. Ideal candidates are fluent in English and French, have customer service experience, and are available for evening and weekend shifts.

Qualifications

• Fluent in both English and French.
• Strong investigative skills.
• Excellent verbal and written communication skills.

Responsibilities

• Deliver outstanding customer experiences.
• Support customer advocacy and the brand.
• Problem solve to find creative solutions.

Skills

Bilingual in English and French

Customer Service Experience

Call Centre Experience

Fraud and Dispute knowledge

Job description

This part-time role is for Bilingual candidates only. Candidates will be required to speak both English and French fluently to be considered for a bilingual position.

Bilingual applicants residing in Ontario are invited to apply!

Expected Start Date: January 19, 2026

Ask Yourself...

• Do you feel like you could be an ambassador of Customer Satisfaction and the Canadian Tire Brand?
• Are you effective in managing sensitive customer interactions?
• Do you possess excellent investigative skills?
• Can you efficiently multi-task across various systems?
• Do you enjoy working as a team?

Role Overview

As a Brand Loyalty Representative you would...

• Be passionate about our customers and the service we provide, delivering outstanding World Class Customer Experiences.
• Promote customer advocacy and support the Canadian Tire Brand.
• Demonstrate a strong handle on our communication model.

Problem Solving & Investigation

Problem solve to find creative solutions

• Demonstrate strong investigative skills, with the ability to focus on complex information to support a customer’s dispute.
• Professionally handle interactions with composure and diplomacy striving for a positive outcome in disputes, high value retention and activations.
• Demonstrate excellent verbal and written communication skills in support of customer calls and dispute initiations.

Experience & Skills

Experience an asset in:

• Customer Service Experience.
• Call Centre Experience.
• Fraud and Dispute knowledge.

Hours of Operation

• 8:00am – 8:00pm, Monday to Friday.
• 8:00am – 6:00pm Saturday and Sunday.

Your scheduled shifts will vary according to business needs and the individual's given available time frames. Availability requirements range between days, evenings and weekends You can expect to be mainly scheduled for evenings and weekends upon hire.

Pre-Employment Conditions

• Reference Check
• Credit Checks
• Criminal Background Check
• Sanctions & PEP Screening