B2C - QA/Operations Support Analyst - 1629

emergiTEL Inc.; Toronto; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading IT services company in Toronto is seeking a Quality Assurance Specialist with 2-5 years of experience in Agile DEV-OPS teams. The role involves defining test strategies and performing QA duties for production operations. Candidates should have experience with CRM platforms such as Salesforce or Microsoft Dynamics, and possess strong analytical and communication skills. This is a hybrid position catering to tight deadlines.

Qualifications

• 2 to 5 years of QA and Operations support experience with CRM platforms.
• Experience with regression and automation testing.
• Ability to analyze impacts of sprints.

Responsibilities

• Define the test strategy and scope for assigned projects.
• Perform Production Operations Public Support and QA duties.
• Troubleshoot application-related issues.

Skills

Agile DEV-OPS Team experience

QA and Operations support

Analytical skills

Communication skills

Experience with CRM platforms

Proactive problem-solving

Technical aptitude

Tools

Jira

Confluence

Visio

Job description

BASIC REQUIREMENTS

• Been a part of an Agile DEV-OPS Team responsible for CRM, eCommerce, Apps, API’s and Integrations for 2 to 5 years – KEY!
• QA and Operations support experience with CRM platforms like Salesforce, Microsoft Dynamics365 or other and eComm tech such as CS-Cart, Shopify, OpenCart, SAP Hybris etc.
• An understanding for API technologies, native and web Apps. SNOW ticket management experience is a plus. Detailed experience in QA with a focus on regression and automation testing
• Extremely familiar with all aspects of software verification including functionality, performance, and system testing.
• Excellent Analytical and Communication skills to articulate business pain points and translate them to actionable user stories using Jira, Confluence, Visio etc.
• Superior listening, critical thinking and writing skills.
• You will be required to analyst the impacts of the sprint and determine best suite of regression testing required. Managed discussions with Business users, IT Analysts and DEV on requirements before, during and after project implementation to support cross-departmental initiatives in process driven environments.
• Created and maintained technical documentation and knowledge-based articles to document new daily operations, or commonly faced issues.
• Experience in writing test cases, running point in UAT and documenting findings.
• A Proactive communication style in and outside the Scrum Team with good time management and organizational skills – You will work on projects with tight and competing deadlines!
• A good technical aptitude with an ability to take direction and lead as and when necessary.
• An ability to contribute constructively to open discussions and being able to work with competing ideas to achieve project success with approved ideas.

RESPONSIBILITIES

• Define the test strategy and scope for assigned projects implementing Quality Assurance best practices.
• This is a hybrid role so candidate will be required to perform Production Operations Public Support and QA duties.
• Take a proactive, problem-solving/trouble-shooting approach to identifying and solving software problems; not stopping at identifying the problem, but experiment using available information to try to narrow the possibilities and determine a suggested solution.
• Troubleshoot application-related issues/inquiries and follow up with development support when required.
• Assist in development, implementation & execution of comprehensive QA test plans and cases including Automation.