B2B Collections Specialist — Negotiation & Recoveries

Brex; Vancouver; Hybrid; CAD 49,000 - 62,000; Full time

Job summary

A financial technology company in Vancouver is looking for a proactive collections analyst to manage outstanding funds and build relationships with B2B stakeholders. You'll collaborate with various teams to ensure timely debt recovery, analyze repayment scenarios, and provide insights. Ideal candidates have customer-facing experience and strong problem-solving skills, with a hybrid work model that includes remote flexibility.

Benefits

Remote work flexibility

Commission opportunities

Potential for equity

Qualifications

• 1+ years of experience in a customer-facing role.
• Strong problem solving and conflict resolution skills.
• Ability to build and maintain business relationships.

Responsibilities

• Manage B2B stakeholders focusing on negotiations and collections.
• Collaborate with cross-functional teams to improve customer repayment strategies.
• Analyze customer repayment scenarios and provide data insights.

Skills

Problem-solving

Communication skills

Multitasking

Building rapport

Tools

Salesforce Service Cloud

Microsoft Office

Google Apps

Excel Functions

Job description

A financial technology company in Vancouver is looking for a proactive collections analyst to manage outstanding funds and build relationships with B2B stakeholders. You'll collaborate with various teams to ensure timely debt recovery, analyze repayment scenarios, and provide insights. Ideal candidates have customer-facing experience and strong problem-solving skills, with a hybrid work model that includes remote flexibility.