Aviation Software Help Desk Specialist - Remote

WinAir; London; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A leading aviation management software provider in London, Ontario, is looking for a Help Desk Representative to assist customers with software inquiries. The ideal candidate will possess a College Diploma in a related field and demonstrate strong technical and problem-solving skills. The position offers competitive compensation, benefits, and a flexible work schedule. Join us to help shape the future of aviation maintenance management.

Benefits

Competitive compensation package

Extended healthcare

Flexible work schedule

Quarterly Town Hall meetings

Qualifications

• Minimum of College Diploma in a related discipline.
• Experience in Help Desk support with software applications.
• Problem-solving aptitude with a professional demeanor.

Responsibilities

• Communicate with customers via Incident System and phone.
• Analyze incoming incidents for completeness.
• Assist with database preparation and software installations.

Skills

High technical aptitude

Sound analytical skills

Fluent communication

Proficiency with Microsoft Office

Knowledge of Windows OS

Problem-solving skills

Education

College Diploma in Computer Programming

Experience with Atlassian products

Aviation related knowledge

Tools

MS SQL

Atlassian Service Desk

Jira

Confluence

Job description

A leading aviation management software provider in London, Ontario, is looking for a Help Desk Representative to assist customers with software inquiries. The ideal candidate will possess a College Diploma in a related field and demonstrate strong technical and problem-solving skills. The position offers competitive compensation, benefits, and a flexible work schedule. Join us to help shape the future of aviation maintenance management.