Aviation Deployment & Training Business Analyst (Hybrid)

Navtech, Inc.; Southwestern Ontario; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading aerospace company located in Ontario is seeking a Business Analyst to support product deployment in North America and South America. The role involves managing technical activities, customer training, and ensuring satisfaction during implementation. Candidates should have 5 years of aviation experience, with a focus on analytical roles and strong communication skills. A Bachelor's degree is required, and flexibility for remote work with a hybrid model is offered.

Benefits

Flexible hours

Hybrid working environment (3 days in office)

Free parking

Vacation Days (15 - 25)

Professional Development Day

Strong work-life balance

Casual dress code

Competitive group benefits plan

Life Insurance

Employee stock ownership plan

Referral program

Fitness & Wellness reimbursement

Qualifications

• 5 years of experience in the Aviation industry.
• Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher or Operations Controller.
• Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems.

Responsibilities

• Coordinate and execute delivery of implementations.
• Perform system training for customers prior to go-live/system adoption.
• Handle escalated customer support tickets.
• Provide training webinars and transition existing customers from legacy systems.
• Perform on-site/remote Customer Health Checks.

Skills

Team collaboration

Effective communication

Analytical thinking

Time management

Education

Bachelor’s Degree or equivalent training

Tools

Computer proficiency

Job description

A leading aerospace company located in Ontario is seeking a Business Analyst to support product deployment in North America and South America. The role involves managing technical activities, customer training, and ensuring satisfaction during implementation. Candidates should have 5 years of aviation experience, with a focus on analytical roles and strong communication skills. A Bachelor's degree is required, and flexibility for remote work with a hybrid model is offered.