AV/VC Onsite Support Technician

Milestone-Technologie; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

Milestone Technologies is seeking a hands-on AV/VC technician to join our Event Operations team in Old Toronto. You will own day-to-day AV operations, support live events, and coordinate with vendors and Helpdesk globally to ensure flawless execution.

The role requires five days on-site weekly, strong communication, and the ability to manage streaming/recording and room sweeps for various event sizes.

Qualifications

• HS Diploma or GED required.
• Minimum 2+ years in AV/Event production in a corporate environment.
• Minimum 5+ years experience with AV/VC Event Support.
• Experience owning an event end to end from request to execution.
• Ability to navigate AV Signal Flow and troubleshoot.
• Excellent interpersonal and communication skills.

Responsibilities

• Own day to day AV/VC and Event Operations in the local office.
• Proactively monitor health dashboards across AV services.
• Primary POC for conference room sweeps and ensure functionality.
• Collaborate with Helpdesk Technicians globally.
• Perform hardware and software upgrades.
• Manage streaming encoding and live event delivery.
• Act as technical POC during meetings and high-profile calls.
• Oversee vendor technicians on larger events.
• Document on-site equipment and procedures.

Skills

AV/VC support

Event production

Hardware troubleshooting

Camera operation

Streaming/recording

Customer facing

OS (Apple) familiarity

Education

HS Diploma or GED

Tools

Google Meet

Zoom

Teams

Crestron

XPanel

Google Admin

Robin

Logitech Sync

Rockbot

Job description

Milestone Technologies is looking for a technician with a passion for live events, audio-visual experience, and a commitment to program excellence to join our AV/VC and Event Operations Team. The AV/VC and Event Operations Team provides comprehensive event production services, and day to day AV Operations support. This role acts as the point of contact for AV operational work, including break/fix, vendor facilitation, and ‘sweeps’ of our AV spaces. Events may range from small team meetings with a simple video conferencing to large company-wide productions with streaming/recording/video assets.

Please note this position is located in Old Toronto and requires five days a week on-site.

Responsibilities

• Own day to day AV/VC and Event Operations in the local office
• Proactively monitor health dashboards across various AV services
• Primary POC for AV conference room sweeps and ensure all conference rooms are functional
• Collaborate and troubleshoot with Helpdesk Technicians globally
• Work with AV team on operational tasks such as break/fix or in-room support
• Collaborate and elevate issues in a timely manner with AV Engineering
• Perform hardware/system upgrades
• Review client requests and provide technical direction for the planning, scheduling, and, delivery of services
• Execute AV productions as assigned, whether in the studio or a live event
• Operate PTZ cameras, video switchers, digital audio mixers, and Crestron routing systems for large and medium scale events
• Manage streaming encoding and quality during live events; trim and deliver recorded events
• Act as the technical POC during board meetings and high-profile conference calls
• Oversee vendor technicians on larger scale events
• Contribute to management and documentation of on-site equipment and protocols

Skills

• HS Diploma or GED required
• Minimum 2+ years of AV/Event production in a corporate environment
• Minimum 5 years experience with AV/VC Event Support
• Preferred knowledge of tools:
  • Video conferencing - Google Meet, Zoom, Teams, etc.
  • Slack, Domotz, Crestron, XPanel, Google Admin, Robin, Logitech Sync, Rockbot
• Experience owning an event end to end from event request to technical execution
• Operational experience with event production equipment such as soundboards, audio mixers, camera controllers, video switchers, streaming codecs, microphones, etc
• Working knowledge of editing software, basic cinematography, and lighting
• Previous experience in customer-facing or client support role
• Versed in Apple OS, presentation software like Keynote, and PPT
• Ability to navigate and troubleshoot AV Signal Flow
• Ability to lead and respond to changes in a short time frame; stay cool under pressure
• Excellent interpersonal and communication skills
• Love of video production and everything that comes with live productions

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