AV Ops Engineer

Netflix; Vancouver; On-site; CAD 139,000 - 349,000; Full time

Job summary

A leading entertainment service provider is seeking an experienced AV Engineer in Vancouver to manage and optimize AV operations for animation teams. The successful candidate will have a significant role in standardizing AV solutions across M&A initiatives while ensuring a seamless collaboration experience. Ideal candidates should have strong vendor management and technical support skills, along with experience in corporate AV environments. This role offers competitive salary options without bonuses, ranging from $100K to $250K.

Qualifications

• Experience supporting corporate and studio AV environments.
• Proficiency with enterprise video conferencing solutions.
• Ability to adapt to new technologies in a fast-paced environment.

Responsibilities

• Manage global conference room AV experience.
• Provide AV support for animation teams in Vancouver.
• Develop and document AV workflows.
• Lead support initiatives across M&A studios.

Skills

Vendor management in AV environments

Enterprise VC solutions

AV integration experience

Designing meeting spaces

Live event support

Troubleshooting audio/video equipment

Networking technology understanding

Crestron equipment experience

Project management

Cross-functional collaboration

Tools

Google Meet

Zoom

Microsoft Teams

Cisco Telepresence

Dante microphones

Job description

Netflix is one of the world's leading entertainment services, with over 300 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Netflix Technology Services team is dedicated to enhancing the productivity of Netflix employees by offering seamless technology experiences. We’re looking for a versatile, adaptable and experienced AV Engineer to join our UCAN team, located in our office in Vancouver, BC, Canada. This role requires a high degree of flexibility and a quick response time to ensure the smooth running of our services.

As an AV Engineer, your scope will be within AV Operations, where you'll be responsible for managing the global conference room AV experience. In AV Operations, we strive to improve user experience in collaboration, communication and productivity by identifying the AV needs of users, proactively testing new technological solutions, and monitoring/interpreting ticket data to find and reduce friction. We then provide tools, guidance and support to ensure the best experience. We value quick adaptation to new technologies and the ability to implement them swiftly and efficiently.

Your primary responsibility will be to provide and arrange direct AV support for the Vancouver Netflix Animation teams, ensuring their unique collaboration, review, and production spaces and workflows are optimized for creativity and productivity. You will develop and document AV workflows that address both align with the global AV Operations strategy, and also accommodate the specialized requirements of these Animation teams and Mergers and Acquisitions. You will partner closely with Animation leadership and AV Builds to ensure the spaces both meet published standards as well as the unique needs of animation production.

Long term, you will lead initiatives to standardize and scale AV support and workflows across all existing and future Netflix Mergers and Acquisitions (M&A), including Games and Animation studios, ensuring seamless integration into Netflix’s technology ecosystem.

Collaborate with cross‑functional teams to assess, plan, and execute AV integrations for newly acquired studios or business units, identifying unique needs and best practices.

Act as a subject matter expert for AV needs in creative environments, advising on technology solutions that foster innovation and effective cross‑site collaboration.

You will also work cross‑functionally within AV Events, which includes managing the setup, support, and teardown of AV equipment and coordinating with external vendors as necessary. This position requires flexible hours as events may take place after normal business hours or on the weekend.

In addition, our AV team aids in the design and construction of meeting spaces throughout our enterprise and studio facilities. We rely on Google Meet with Chromebox for Meetings hardware for the virtual meeting experience, and build solutions to optimize the experience. You’ll be empowered to look for ways to optimize the conference room experience for users and partner teams, demonstrating flexibility and adaptability in meeting diverse needs.

Strategic Priorities

• Leverage data to identify and eliminate friction or inefficiency in AV Systems.
• Collaborate closely with the support team to quickly recognize trends, pinpoint root causes, and refine designs to enhance stability.
• Install and maintain audio visual equipment including display devices, projectors, televisions, camera systems, video teleconferencing systems, microphones and speakers.
• Consult with stakeholders to troubleshoot issues, and deliver AV requirements.
• Create, maintain, and effectively communicate documentation and processes to improve user experience and promote self‑service.
• Manage equipment inventory across our Vancouver campus.
• Handle vendor management, particularly with AV Integrators and Managed Service Providers, which includes tracking and escalating issues as necessary.
• Act as the site lead to dispatch MSP technicians and foster relationships with key stakeholders.
• Cultivate the partnership with Google to resolve Google Meet issues and introduce features that enhance the user experience.
• Refine existing system designs to help create the optimal video conference experience, considering maintenance, scalability and rapid deployment.
• Provide technical support to other Engineers across various AV domains (Builds, Events, Studio) when required.
• Provide live event technical support acting as a member of the AV crew, providing pre‑production through post‑production and operating production equipment.
• Help with commissioning and handover of all new conference, specialty, studio, and event spaces in Vancouver.
• Promote cross‑functional partnerships with Netflix teams working in‑region and globally, particularly with Animation, Games, and new M&A entities.
• Be open to both international and domestic travel, including travel to Animation and M&A studio locations as needed.

Skills for Success

• Experience supporting and managing vendors in corporate and studio AV environments.
• Proficiency with Enterprise VC solutions (preferably Google Meet, but also Zoom, Microsoft Teams, Bluejeans, Cisco Telepresence, etc.)—both hardware and software, and administrative fleet management.
• Experience with AV integration on the integrator and/or corporate side, with a focus on the physical installation.
• Experience designing and building meeting spaces from the ground up, including acoustics, lighting, and technology, is a plus.
• Experience operating and supporting live events (corporate, hospitality, or other major event venues).
• Capability to configure and troubleshoot audio and video equipment in corporate settings or during live events.
• Understanding of networking technology, video transmission over networks, and audio/video signal flow.
• Experience working with Crestron equipment, audio DSP’s, and Dante/AES microphone systems.
• Demonstrated project management experience with large projects, strong organizational skills, and ability to maintain and create standards.
• Proven ability to work independently with minimal supervision; must be a self‑motivated self‑starter capable of implementing ideas and owning work.
• Experience in collaborating with and managing a variety of vendors, suppliers, and integrators.
• Ability to prioritize tasks and projects, forecast upcoming project and business needs.
• Ability to adapt quickly to new technologies and implement them in a fast‑paced environment.
• Experience building and maintaining cross‑functional partnerships with internal and external teams.
• Strong organizational skills and familiarity with inventory management protocols.
• Proficiency with Google Suite tools.
• Experience supporting creative and production teams, especially in Animation or Games, is highly desirable.

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top‑of‑market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100K - $250K.

Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.

We are an equal‑opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, colour, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.