Automotive Sales Software Trainer

PBS Systems Inc.; Calgary; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dynamic Sales Software Trainer to transform the way dealerships operate. This exciting role involves providing essential training and support for customers using an advanced Dealer Management Software. With a commitment to professional development, the company offers opportunities for growth and travel across North America. Ideal candidates will possess strong communication skills and a passion for customer service, ensuring that clients receive top-notch training and support. Join a forward-thinking team dedicated to innovation and excellence in the automotive industry.

Benefits

Internal promotion opportunities

Professional development support

Travel opportunities

Free parking

Staff events

Competitive salary

Bonus for product certification

Referral bonuses

Staff discounts with GM, Dell, Goodlife

Qualifications

• 1-2 years of experience in the automotive industry or dealership.
• Proficient in Microsoft Office and effective time management.

Responsibilities

• Provide training and support for customers on Dealer Management Software.
• Assist customers with virtual and onsite training as needed.

Skills

Customer Support

Training Skills

Time Management

Organizational Skills

Multi-tasking

Fluent in English

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

Calgary Headquarters, Calgary, Alberta, Canada

Job Description

Posted Sunday, April 20, 2025 at 8:00 AM

Company Name: PBS Systems

Job Location: Calgary, Alberta

Job Type: Full-time, Permanent

No. of Openings: 01

Internal Job Title: DTO – Trainer Sales

Reports To: Team Lead, DTO Sales

Job Requirement(s): Up to 2 weeks/month of travel within Canada and the US

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

The Opportunity:

We are changing the way people buy and service cars one dealership at a time. In business for over 30 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help.

We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules.

And that's where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests.

The Role:

As a Sales Software Trainer (DTO Trainer - Sales), you will provide support and training to new and existing customers on our Dealer Management Software (DMS). Leading up to the implementation of our software, you will be responsible for assisting customers with virtual training, online and on the phone. DTO (Dealership Training Optimization) Trainers also assist customers onsite in person, when required, with new software install training.

This position is based out of our Calgary office and requires frequent travel to our customer sites throughout North America. This is not a remote work opportunity.

Job Responsibilities:

• Learn and develop an understanding of the PBS software
• Learn and develop an understanding of the process for training customers on the PBS software
• Learn and develop an understanding of data entry and other key tasks
• The ability to complete the payroll module
• Become an install resource without assistance
• Demonstrate the ability to prioritize tasks without direction from Team Leads
• Take the initiative to learn new products to increase their knowledge
• Provide excellent support to our customers in our software
• Be able to talk about and navigate our DMS Software to better assist our customers
• Work directly with customers and train all sessions in assigned silo and if possible other silos
• Maintain a positive relationship with customers, identifying customer needs and ensuring they are being met or exceeded
• Respond to both internal and external training requests in a timely manner
• Write up tickets and investigate issues that arise, escalating issues to the corresponding teams
• Create and maintain a positive work environment
• Share knowledge within own silo and others within the DTO team
• Maintain documentation and update as processes change within the department
• Commit to an ongoing system of education and cross-training
• Ensure DTO queue is monitored
• Be willing to go the “Extra Mile”
• Perform other duties and responsibilities as assigned

Qualifications:

• 1-2 years’ previous experience in the automotive industry, dealership environment or PBS is an asset
• High School Diploma
• Computer proficient with knowledge of Microsoft Office Suite
• Effective time management & organizational skills
• Strong multi-tasking & prioritization
• Fluent in English (speaking, reading, writing)
• Ability to travel within Canada and the USA up to 2 weeks per month; consequently, proof of valid passport and/or US visa (if applicable) and valid full class driver’s license is required

What we offer:

• Internal promotion and growth opportunities
• An education department dedicated to helping you with professional and personal development
• The opportunity to travel
• Free parking
• Staff events
• Competitive annual base salary
• Bonus for product certification up to $4,800 per year
• Great referral bonus
• Staff discounts with GM, Dell, Goodlife and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required.