Automotive Parts Specialist (Priority Centre-Edmonton)

NAPA Canada; Edmonton; On-site; CAD 33,000 - 39,000; Full time

Job summary

NAPA Priority Centre-Edmonton is seeking a customer-focused team member to assist customers by phone with vehicle parts and accessories. You will process orders accurately, provide expert product knowledge, and follow up to ensure satisfaction.

Join a friendly, resourceful team that delivers outstanding service, benefits from day one, and enjoys corporate discounts while advancing your professional development through on-the-job training.

Qualifications

• Excellent phone etiquette, customer service, and communication skills.
• Ability to manage multiple tasks in a fast-paced call center environment.
• Diploma in automotive parts sales and/or prior automotive parts experience (an asset).

Responsibilities

• Assist customers over the phone by advising them on vehicle parts and accessories
• Process orders accurately and follow up with customers as needed
• Provide expert product knowledge and recommend relevant parts
• Build and maintain strong customer relationships through effective communication

Skills

Phone etiquette

Customer service

Communication

Call center multitasking

Education

Diploma in automotive parts sales

Job description

Your route NAPA Priority Centre-Edmonton team members take pride in delivering outstanding customer

Your route NAPA Priority Centre-Edmonton team members take pride in delivering outstanding customer
service! Share your passion for helping customers by becoming the voice of our store.
Join a friendly, resourceful team that provides expert advice and support over the phone!
We offer a range of attractive benefits as of your first day and corporate discounts, as well as
training throughout your career to support and guide your professional development.
This position pays between $24.00 and $28.60 per hour (depending on your qualifications).

In This Key Role, You Will

• Assist customers over the phone by advising them on vehicle parts and accessories
• Process orders accurately and follow up with customers as needed
• Provide expert product knowledge and recommend relevant parts
• Build and maintain strong customer relationships through effective communication
  

To Join Our Team, You Need

• Excellent phone etiquette, customer service, and communication skills
• Ability to manage multiple tasks in a fast-paced call center environment
• Diploma in automotive parts sales and/or prior automotive parts experience (an asset)
  

About The Division

The Auto Parts Division is mainly involved in the sale, distribution and marketing of replacement parts and supplies for cars and light trucks. We have the largest Canadian distribution network of vehicle replacement parts. Our banners in this division include household name NAPA Auto Parts, as well as Altrom-Autocamping, specialized in parts for imported vehicles, and CMAX, specialized in paint and body supplies. With so many different roles available in our divisions, everyone can find the perfect fit for their skillset and aspirations. Just pick the one that suits you best!