Automotive Lead & Appointment Specialist (In-Person)

Downtown AutoGroup; Toronto; On-site; CAD 45,000 - 55,000; Full time

Job summary

A leading automotive group in Toronto is seeking a BDC Appointment Coordinator to engage customers, manage leads, and support sales efforts. This role requires strong communication skills, proficiency with CRM tools, and the ability to handle high call volumes. The ideal candidate is self-motivated and organized, ready to provide exceptional service to enhance customer relationships. Join our dynamic team and contribute to our commitment to excellence.

Benefits

Performance-driven culture

Career growth opportunities

Comprehensive benefits

Professional development

Modern facility

Qualifications

• Strong communication skills (written and verbal) with a confident, persuasive demeanor.
• Excellent phone etiquette and the ability to handle high call volumes.
• Self‑motivated with strong organizational and multitasking abilities.

Responsibilities

• Respond promptly to inbound leads via phone, email, chat, and text.
• Schedule appointments for sales and service departments.
• Deliver exceptional service that fosters trust and long‑term customer relationships.

Skills

Communication skills

Phone etiquette

Organizational skills

Multitasking abilities

Education

High school diploma or equivalent

Tools

CRM systems

Microsoft Office Suite

Job description

A leading automotive group in Toronto is seeking a BDC Appointment Coordinator to engage customers, manage leads, and support sales efforts. This role requires strong communication skills, proficiency with CRM tools, and the ability to handle high call volumes. The ideal candidate is self-motivated and organized, ready to provide exceptional service to enhance customer relationships. Join our dynamic team and contribute to our commitment to excellence.