Automotive Customer Experience Advisor (On-Site)

Concentrix; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global customer service provider in Hamilton is seeking a Customer Service Representative - Automotive to assist customers through multiple channels. The role involves troubleshooting technical issues and delivering exceptional service to enhance customer loyalty. Ideal candidates should have a secondary education, 1-3 years of experience in customer service, and be able to communicate effectively in English. This full-time position offers competitive pay and various employee benefits including health insurance and mentorship programs.

Benefits

Medical, dental, and vision insurance

Paid time off and holidays

DailyPay enrollment option

Health and wellness programs

Mentorship programs

Qualifications

• 18 years or older with secondary education.
• 1-3 years of customer service work experience in a Contact Centre environment preferred.
• Able to speak, write and understand English.

Responsibilities

• Assist automotive customers with inquiries and concerns.
• Troubleshoot technical issues related to client products.
• Provide inbound customer support for technical issues and billing.

Skills

Customer service excellence

Technical troubleshooting

Communication skills

Education

Secondary education

Job description

A global customer service provider in Hamilton is seeking a Customer Service Representative - Automotive to assist customers through multiple channels. The role involves troubleshooting technical issues and delivering exceptional service to enhance customer loyalty. Ideal candidates should have a secondary education, 1-3 years of experience in customer service, and be able to communicate effectively in English. This full-time position offers competitive pay and various employee benefits including health insurance and mentorship programs.