Automotive Customer Care & Sales Support

Cambridge Housing Authority; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading automotive dealership in London, ON, is seeking a Customer Care Specialist to assist in generating sales by managing inbound calls and emails. This full-time role requires effective communication and organizational skills, with a focus on customer satisfaction. Experience in CRM and problem-solving abilities are preferred. The position offers a competitive compensation package with opportunities for professional growth.

Benefits

Competitive Compensation and Benefits Package

Employee Vehicle Purchase & Service Plans

Employee and Family Assistance Programs

Company-wide appreciation events

Professional development opportunities

Qualifications

• Experience in CRM and/or Automotive Sales BDC is an asset.
• Effective verbal, written, and listening skills.
• Ability to adapt to new and changing processes.

Responsibilities

• Answer inbound calls and respond to emails.
• Create new customer profiles and book appointments.
• Handle customer inquiries and provide product information.
• Research required information using available resources.
• Update CRM database and manage customer follow-ups.

Skills

CRM experience

Communication skills

Problem-solving skills

Time management

Attention to detail

Computer/keyboarding skills

Telephone skills

Job description

A leading automotive dealership in London, ON, is seeking a Customer Care Specialist to assist in generating sales by managing inbound calls and emails. This full-time role requires effective communication and organizational skills, with a focus on customer satisfaction. Experience in CRM and problem-solving abilities are preferred. The position offers a competitive compensation package with opportunities for professional growth.