Automotive Contact Centre Leader — Hybrid, Edmonton

AutoCanada; Edmonton; Hybrid; CAD 95,000 - 105,000; Full time

Job summary

A large automotive group in Edmonton is seeking a Senior Manager for Automotive Contact Centre Operations. This role focuses on managing contact centre operations, optimizing technology platforms, and developing high-performing teams. The ideal candidate will have extensive experience in both automotive sales and call centre management. This position offers a competitive salary along with various employee benefits including health coverage and professional development opportunities.

Benefits

Competitive pay with strong team support

Medical, dental, vision, and extended health benefits

Prescription insurance discounts

Employee vehicle purchase & service programs

Health & wellness initiatives

Professional development and career advancement opportunities

Qualifications

• 7+ years in automotive sales/management.
• 3+ years in contact/call centre management.
• Hands-on experience with BDC technologies.

Responsibilities

• Lead the strategy for BDC operations across the dealership network.
• Optimize BDC technologies to enhance customer service.
• Manage relationships with outsourced BDC partners.

Skills

BDC technology and CRM tools

Analytical skills

Project management

MS Office proficiency

Data visualization tools

Education

Bachelor’s degree or equivalent post-secondary education

Tools

CDK

Salesforce

DealerMine

Xtime

Job description

A large automotive group in Edmonton is seeking a Senior Manager for Automotive Contact Centre Operations. This role focuses on managing contact centre operations, optimizing technology platforms, and developing high-performing teams. The ideal candidate will have extensive experience in both automotive sales and call centre management. This position offers a competitive salary along with various employee benefits including health coverage and professional development opportunities.