Automotive Collision Field Operations Manager

CSN Collision; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading collision repair provider in Canada is seeking a Field Operations Manager for Ontario. This remote position requires management experience in the collision repair industry, strategic collaboration with CSN Licensees, and regular travel within Ontario. Key responsibilities include enhancing business operations and training support, while fostering strong relationships across the region. Competitive salary and benefits package offered.

Benefits

Competitive salary and bonus program

Competitive benefits package

Career growth opportunities

Qualifications

• Minimum 5 years of management experience in the collision repair industry.
• Minimum 3 years estimating experience on Canadian industry estimating systems.
• Minimum 3 years experience with OEM procedural lookup.

Responsibilities

• Primary point of contact for CSN Licensees in Ontario.
• Lead virtual and in-person regional meetings and assist with the CSN annual conference.
• Collaborate with other CSN teams to execute identified strategies.

Skills

Management experience in collision repair

Estimating experience

OEM procedural lookup

Valid driver’s license

Education

Post-secondary or Trade School education in business/collision repair

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

Summary:

The Field Operations Manager – Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM‑Team Lead and will work with other FOMs and FTAs in Ontario. The FOM will help licensees grow and perform by working with other departments within CSN to help licensees improve their business operations by leveraging the CSN System, which includes (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools and (iii) operational support tools

Primary Objectives of the Field Operations Manager

• Primary point of contact for CSN Licensees in the Ontario region
• Understand store needs and work with the FOM‑Team Lead or other departments to ensure those needs are met
• Meet with each store quarterly to maximize use of the CSN System; discussion topics include:
  • Overall business growth and performance
  • Performance on insurance programs
  • Utilisation of vendors, marketing, software, training, and other CSN components
  • New and upcoming CSN initiatives
  • Review of outstanding or new issues
  • Identification of one or two strategic action items and expected timing
• Lead virtual and in‑person regional meetings (up to three times per year) and assist with the CSN annual conference
• Work with the FOM‑Team Lead to identify strategies to help licensees maximise the CSN System
• Collaborate with other CSN teams to execute identified strategies and suggest system enhancements
• Resolve store concerns and high‑urgency issues from CSN corporate teams, providing clear direction promptly
• Escalate complex case‑management issues to the FOM‑Team Lead and support the FTA with case management and file auditing when necessary
• Build and support licensee training, including developing content and recording micro‑trainings
• Report progress and activity to the FOM‑Team Lead monthly, summarising:
  • Cases and action items more than 30 days old
  • Challenges engaging with stores
  • KPI performance versus targets

Requirements

Qualifications: Education and Technical skills

• Minimum 5 years of management experience in the collision repair industry
• Post‑secondary or Trade School education with a focus in business or field related to the collision repair industry seen as an asset
• Minimum 3 years estimating experience on both Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license

Travel requirements

• While this role is remote, travel will be required to meet with stores in Ontario, attend industry events, and training meetings
• In‑person meetings with CSN Licensees are expected to represent 40%‑50% of the employee’s time, with 20–30 days per year requiring overnight stays
• Successful candidate will be required to work out of a home office and have access to a personal vehicle (for which a vehicle allowance will be provided to cover use, maintenance and insurance)

Benefits

• Competitive salary and bonus program
• Competitive benefits package
• The ability to grow, develop and manage your career path

Disclaimer:

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow.

As CSN continues to grow, other career opportunities may become available.

Equal Employment Opportunity Statement

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer:

CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head‑hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web‑site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.