Automotive Claims Diagnostic Specialist - Hybrid

OPENLANE; Saskatoon; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading automotive technology firm in Canada is seeking an Automotive Technical Specialist to join their Claim Resolutions team. This role focuses on vehicle diagnostics and customer relations, requiring at least 2 years of hands-on experience in the automotive industry. The ideal candidate will ensure fair dispute resolution while using their technical knowledge to communicate effectively with customers. This position offers competitive pay and a hybrid work model.

Benefits

Competitive pay

Medical, dental, and vision benefits

Paid Vacation, Personal, and Sick Time

Tuition Reimbursement

Opportunities for career advancement

Qualifications

• Minimum of 2 years of hands-on experience in the automotive industry.
• Outstanding customer service orientation with excellent communication abilities.
• Proficiency in utilizing CRM software.

Responsibilities

• Investigate and resolve customer arbitration claims as a neutral technical expert.
• Maintain communication with customers to explain technical resolutions.
• Utilize analytics to enhance customer experience.

Skills

Hands-on automotive diagnostics

Customer service skills

Analytical thinking

Conflict resolution

Tools

CRM software

Job description

A leading automotive technology firm in Canada is seeking an Automotive Technical Specialist to join their Claim Resolutions team. This role focuses on vehicle diagnostics and customer relations, requiring at least 2 years of hands-on experience in the automotive industry. The ideal candidate will ensure fair dispute resolution while using their technical knowledge to communicate effectively with customers. This position offers competitive pay and a hybrid work model.