Automation Systems Technician

Convergint; Brantford; On-site; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits plan

Paid time off

Tuition reimbursement

Job summary

Convergint is seeking a full-time Building Automation Technician in Brantford, ON, to provide technical support for building automation systems. The ideal candidate has 3-5 years of BAS project experience, solid technical skills, and exceptional customer focus.

As part of a dedicated team, you will install, program, and maintain systems to ensure customer satisfaction while embracing a culture of diversity and inclusion. A comprehensive benefits package and opportunities for growth are offered.

Qualifications

• 3-5 years of BAS project experience required.
• Solid experience with electronic security systems.
• Proficient with hand and power tools.

Responsibilities

• Provide customer and technical support.
• Install and test building automation systems.
• Read and interpret blueprints and schematics.
• Analyze performance and identify malfunctions.

Skills

Customer focus

Technical skills

Programming

Mechanical aptitude

Communication skills

Education

Diploma in Electronics

Tools

Test instruments

MS Office

Job description

Convergint is looking for a full‑time, enthusiastic, results‑driven and forward‑thinking Building Automation Technician to join our culture in Brantford, ON. In this role you will provide customer and technical support for basic to complex building automation systems.

Who You Are

You have a passion for providing world‑class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.

Who We Are

With 20 years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We celebrate diversity and build on 10 core values that create a culture that makes us the leading global, service‑based systems integrator in the industry. We take pride in protecting lives and assets with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

• Installs, programs & tests a variety of non‑routine building automation systems and equipment; serves as the key interface for technical support and training, ensuring customer satisfaction and transferring more complex issues to higher levels.
• Reads blueprints, schematics, manuals and specifications to determine installation procedures; interprets wiring diagrams and repairs equipment using electronics knowledge and standard test instruments.
• Operates systems to demonstrate equipment, commissions new systems, analyzes performance, identifies malfunctions and writes non‑routine programs.
• Consults with supervisors to resolve unusual system operation, maintenance and warranty issues.
• Advises management on customer satisfaction, product performance, installation techniques and standards, and proposes product improvements.
• Executes technical aspects of multiple projects—including programming, graphics development, start‑up, certification testing, customer training, close‑out documentation and ongoing support—within varying timelines and budgets.
• Identifies potential project risks, communicates with stakeholders, and helps develop strategies to minimize impact and control deviations from estimated costs and deadlines.
• Collaborates with Project Managers or supervisors to coordinate specific projects; recommends quality improvements and changes in scope to enhance customer satisfaction.
• Completes accurate, detailed service reports for customers and Convergint to enable invoicing and job‑cost tracking.
• Provides technical support to end users when applicable, seeking guidance from experienced staff or vendors when necessary.
• Acts as a mentor to staff, offering guidance in testing, tuning and adjusting equipment for optimal performance.
• Ensures Convergint is the customer’s first choice for service at all times.

What You’ll Need

• Exceptional customer focus and ability to work under pressure; determine customer needs without prompting.
• Solid technical skills with experience in electronic security systems.
• Strong programming skills and a proven ability to troubleshoot and resolve problems.
• Self‑starter who works well with general supervision.
• Mechanical and electrical aptitude; proficiency with hand and power tools such as drill, screwdriver, wire stripper, hacksaw, and crimper.
• Frequent on‑site visits required; minimal overnight travel; valid driver’s license.
• Strong verbal, written and interpersonal communication skills.
• Solid organizational skills and the ability to handle multiple service demands simultaneously.
• Proficient computer skills, including familiarity with MS Office (Outlook, Word, Excel).

Requirements

• Minimum of three to five years of BAS project experience.
• Diploma in Electronics preferred.
• Industry‑specific certifications such as Schneider, Distech, Alerton, Tridium or Honeywell.

Company Benefits and Perks

• Company holidays and paid time off.
• Immediate comprehensive benefit plan (medical, dental, etc.).
• Fleet vehicle provided.
• Employer contribution to RRSP.
• Safe work environment.
• Colleague Assistance Program.
• Tuition reimbursement.
• Competitive salary and compensation plan.
• Corporate Social Responsibility Day.
• And many more.

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer. Disability accommodations are available on request for candidates at all stages of the recruitment process.