Auto Insurance Advisor - ONE Insurance

Insurance Brokers Association of Manitoba; Winnipeg; On-site; CAD 45,000 - 60,000; Full time

Job summary

ONE Insurance in Winnipeg is seeking an Auto Insurance Advisor to counsel clients on Autopac and Driver Licensing products. You will warmly welcome customers, assess needs, and present coverage options that fit their lives.

You will build rapport, cross-sell auto extensions, and support Personal Lines while becoming familiar with our broader product lines. This is a full-time on-site role with training and competitive compensation.

Qualifications

• Minimum one year of insurance industry or comparable customer service experience.
• Manitoba General Insurance License and IWS Certification are assets.
• Familiarity with Applied EPIC broker management system is an asset.
• Organized and efficient with strong attention to detail and ability to multitask.
• Flexibility and a positive team player approach with effective communication skills.
• Legally entitled to work in Canada.
• Valid driver's license and clear criminal record check required.

Responsibilities

• Create an exceptional customer service experience for all clients.
• Process Auto Insurance transactions promptly in a professional and friendly manner and use the Prospector Program to generate leads with every transaction.
• Follow the ONE Insurance Auto Customer Service Standards to ensure optimum coverage options are offered with every Autopac transaction.
• Actively cross sell all auto extension product options available.
• Provide support to Personal Lines with processing and other duties as required.

Skills

Insurance knowledge

Customer service

Communication skills

Attention to detail

Team player

Legally eligible to work in Canada

Tools

Applied EPIC broker management system

Job description

Province: Winnipeg, Manitoba
Position: Auto Insurance Advisor
Deadline: November 23, 2026

Job Description / Duties

About this Opportunity:
Think about how exciting it would be to have a career that blends education, customer service and technical savvy! We are looking for our next colleague to fill an Auto Advisor role. This role is an important part of our ONE team because supporting clients in our surrounding communities is central to our success. Critical to this role is understanding the insurance and lifestyle requirements of our customers so that you can offer solutions that meet their needs.

Auto Advisor’s primary responsibility is to provide outstanding and professional counsel to our clients on their Autopac and Driver Licensing products and coverages. This begins with ensuring that all customers feel immediately welcomed in the branch. Building solid rapport with existing, assigned, and new clients is essential while providing coverage options that suit their individual needs. The successful candidate will also become familiar with ONE Insurance’s other lines of business in order to make clients aware of our wide variety of products and services.

Qualifications / Required Skills

Performance Objectives:

• Create an exceptional customer service experience for all clients
• Action all Auto Insurance transactions immediately in a professional and friendly manner and use the Prospector Program to generate leads with every transaction
• Follow the ONE Insurance’s Auto Customer Service Standards to ensure optimum coverage options are offered with every Autopac transaction
• Actively cross sell all auto extension product options available
• Provide support to Personal Lines with processing and other duties as required

Qualifications/Skills:

• Minimum one (1) year of insurance industry or comparable customer service experience is preferred
• Manitoba General Insurance License and IWS Certification are not required but considered an asset
• Familiarity with Applied EPIC broker management system is considered an asset
• Organized and efficient with strong attention to detail and the ability to multitask
• Flexibility and a positive team player approach with effective communication skills
• Legally entitled to work in Canada
• Valid driver's license and clear criminal record check required

Additional Information

What makes us the ONE to choose?

• We are a leading insurance brokerage with 29 branches, located either a short drive from Winnipeg or within the city. Each branch is exciting, unique, and provides a customer focused ONE Insurance team atmosphere.
• We provide it all; a matching RRSP/DPSP plan, benefits with premiums paid partially by the company, industry leading training, continuing education, and competitive compensation programs. We even provide you with a book of business!
• We like to work with the best! Our engaging staff demonstrate ONE Insurance’s core values each day – Care, collaboration & integrity.

Contact Information

Accessibility: If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact [e-mail] to notify of this request.

Employer Profile

ONE Insurance has proudly served the insurance needs of customers across Manitoba for over 70 years. We have earned our customers’ trust by providing the guarantee of exceptional insurance products along with exceptional service. We are seeking experienced insurance professionals to join our growing team.