Auto Collision Repair Planner

CSN Collision; Pickering; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Dental care

Extended health care

Vision care

Job summary

CSN Collision in Ontario is seeking an Auto Collision Repair Planner to lead vehicle blueprinting, research OEM procedures, and craft precise repair plans before production. You will liaise with insurers, parts suppliers, and technicians to ensure accurate estimates, proper documentation, and smooth approvals.

The role emphasizes attention to detail, strong negotiation, and exceptional communication with customers and stakeholders, aiming to deliver top-quality repairs while controlling costs.

Qualifications

• 2–5 years of experience writing collision estimates or as a vehicle blueprint planner.
• High proficiency in Mitchell Connect and Audatex (Qapter).
• Knowledge of ARMS, ProgiSync, BodyShopConnect, Microsoft Outlook and Google Sheets.
• Proficiency in Microsoft Office Suite and related software.
• Excellent communication and interpersonal skills; customer-first attitude.
• Valid Ontario G license with clean driving abstract.
• Up-to-date on DRP guidelines; strong attention to detail and negotiation skills.
• Organizational skills with ability to prioritize and multi-task.
• Strong math skills and collaborative team orientation.
• Compliance training such as AODA, WHMIS, safety awareness.

Responsibilities

• Damage Blueprinting: coordinate teardown to identify all damages.
• OEM Research: review manufacturer repair procedures for compliance.
• Estimate & Supplement: use Audatex or Mitchell to craft detailed plans.
• Insurance Liaison: manage insurer relationships and DRP documentation.
• Visual Shop Mapping: map repair paths and distinguish wear vs. damage.
• Customer Concierge: provide clear updates on status, parts, timelines.
• Quality control: inspect repairs and ensure OEM standards.
• Photography: document damages per policy; ensure high-quality images.
• Determine drivability and need for disassembly for estimates.
• Write detailed estimates; source parts; manage sublets and costs.
• Upload and track claims; sell customer/third-party pay estimates.

Skills

Collision estimates experience

Vehicle blueprint planning

Customer-first attitude

Negotiation skills

Organizational skills

Multitasking ability

Problem solving

Attention to detail

Communication (English)

Tools

Mitchell Connect

Audatex

Audatex(Qapter)

ARMS

ProgiSync

BodyShopConnect

Microsoft Outlook

Google Sheets

Microsoft Office Suite

Job description

AUTO COLLISION REPAIR PLANNER SUMMARY:

As a Collision Repair Planner, you will be the bridge between our customers, insurance, and production technicians. Instead of writing simple "guesswork" estimates, you will lead the vehicle blueprinting process—researching OEM procedures, ordering parts accurately, and building a flawless repair plan before the vehicle ever hits the technician's stall.

Key Responsibilities

• Damage Blueprinting: Coordinate with teardown technicians to perform complete vehicle disassembly. Identify all hidden structural, mechanical, and safety-system (ADAS) damages.

• OEM Research: Access, review, and print vehicle-specific manufacturer repair procedures for every file to ensure precise compliance and safety.
• Estimate & Supplement Creation: Utilize industry software (Audatex or Mitchell) to write accurate, highly detailed repair plans and handle supplemental claims efficiently.
• Insurance Liaison: Manage relationships with insurance adjusters, insurance image desk appraisers and Direct Repair Programs (DRPs), ensuring all documentation meets guidelines for seamless approvals.
• Visual Shop Mapping: Use standard shop communications (windshield notations, magic water markers) to map out repair paths, distinguish existing wear from accident damage, and keep production moving.
• Customer Concierge: Provide clear, empathetic updates to vehicle owners regarding their repair status, parts delays, and delivery timelines.

PRIMARY OBJECTIVE OF THE AUTO COLLISION REPAIR PLANNER:

• Set reasonable expectations for the customer, and educate them on the repair process
• Have thorough understanding of estimating software, required to process estimates.
• Locating assignments from insurer and understanding the requirements. Understanding terms on assignment – LOU-Loss of use, WP- With prejudice, 43endorsement, betterment, deductible.
• Inspect vehicles throughout the repair process for quality control to ensure the entire repair is completed to client, Insurance and OEM standards.
• Gather additional information that may be required from the insured.
• View vehicle with customer to highlight accident replated damage, and previous damage non claim related.
• Photograph vehicle damages as per shop policy and insurer requirement. Ensuring photos are high quality.
• Determine if a vehicle is drivable or non-drivable
• Determineis a vehicle requires disassembly for an accurate estimate.
• Write detailed estimates thatcapturesall claim related damage, and research repair to ensure OEM standards and procedures are followed.
• Control costs for the insurer, by selecting repair first where possible and safe, then effectively source parts according to guidelines and shop policies. Quoting sublets.
• DATA - Ensure proper dates are inputted in the estimating systems - real time dates.
• Ensure correct rate profiles are being selected.
• Communication – ensure the claim and important details are communicated to the insurer and customer. Forexample,when a vehicle is scheduled, or any delays.
• Parts - ensure you are selecting the appropriate part for the repair, and confirm model/trim level, price and availability.
• Schedule sublets.
• Ensure all invoices (parts, sublet, rental, towing) are added to the file as per insurer guidelines. Also, management system for ease of tracking.
• Keepestimateaccurate throughout the repair process with supplement, part price changes, and any additional communications to insurer required.
• Upload and monitor claims for approval.
• Sell customer pay/third party pay estimates. Goalisa batting average at 80% or higher.
• Send final supplement/final bills to insurer for approval, following insurance guidelines.
• Ensure final authorization is noted in management system, and final amounts match – for proper closing of file in management system.
• Quality Control, ensure final product is ready for delivery tocustomer.
• Deliver vehicle to customer, explain repair where required.

PERSONAL ATTRIBUTES:

• Organizational skills/Time Management:Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style:Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required),with the ability to communicate and interact effectively with co-workers.
• Collaborator:Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Conflict Management:Frames discussions positively, takes action to resolve conflict, while minimizing tension
• Problem solving:Has a critical thinking approach to problemsolveand is a forwardthinker.
• Flexible Thinking:Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
• Independent:Works well in a fast-paced environment, self-motivated, and works independently without close supervision
• Customer centric:Follows-up with customers during and after the delivery of services to ensure that their needs have been met. Keeps clientsup-to-dateon the progress of the services they are receiving and changes that affect them. Ensures service is provided to customers during critical periods. Prioritizescustomers’issues andaddressthem accordingly.
• Negotiation skills:Identifies main negotiating points of a given issue and engages in negotiation. Listens to differing points of view and promotes mutual understanding.
• Detail-oriented and accurate in all work and communication.
• Empathetic personality and confidence to the customer, to take control of the claim.
• Set reasonable expectations for the customer, and educate them on the repair process
• Ability to prioritize and be effective with changing priorities.
• Be professionally dressed and be a great CSN ambassador.
• Build relationships with, customers, vendors, and insurers

ON-THE-JOB EXPOSURE TO THE FOLLOWING ELEMENTS

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise
• May be required to bend, crouch, and reach

SCHEDULE:

• Monday to Friday: 8:00 am to 5:00 pm

QUALIFICATIONS:

• 2–5 years of experience writing collision estimates or working as a vehicle blueprint planner.
• High proficiency in Mitchell Connect and Audatex(Qapter).
• Knowledge of ARMS, ProgiSync, BodyShopConnect, Microsoft Outlook and Google Sheets, is an asset.
• Proficiency in Microsoft Office Suite and other relevant software applications.
• Incredible attention to detail, strong negotiation skills, and a professional, customer-first attitude.
• Must possess a valid Ontario G Driver’s License with a clean abstract.
• Knowledgeableand be up todate invarious Insurance “DRP” practices/guidelines.
• Organizational skills with strong attention to detail, accuracy, and ability to prioritize tasks.
• Ability to multi-task on a daily basis.
• Strong math skills.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication and interpersonal skills.
• Up to date Compliance Training, such asAODA, WHMIS, Worker Health and safety Awareness and Workplace Violence andHarassment) and knowledgeof Information Security PIPEDA

WHAT WE OFFER:

• Dental care

• Extended health care

• Vision care

Disclaimer:This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN(add shop name)continues to grow

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race,colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you requirean accommodationfor the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer:CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and does not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process.