Auto Claims Supervisor | Client-Focused Leader | Hybrid

Co-operators; Guelph; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading insurance cooperative is seeking a Technical Claims Supervisor to manage and support their Claims team in Guelph, Ontario. In this role, you will lead operations, foster a positive client service culture, and coach a diverse team to achieve claims objectives. You are expected to leverage analytics to enhance decision-making and maintain high-performance standards. Ideal candidates will have significant experience in claims and insurance, supported by relevant qualifications and a commitment to fostering teamwork and professional development.

Benefits

Training and development opportunities

Flexible work options

Comprehensive health and wellness benefits

Paid volunteer days

Total rewards package including pension and benefits

Qualifications

• Minimum seven years of experience in claims, insurance or related business.
• Experience in coaching and leading teams with a focus on professionalism.
• Comprehensive knowledge of insurance policies and claims handling across jurisdictions.

Responsibilities

• Manage unit operations and support staff to achieve claims objectives.
• Lead the team to provide superior client service and engagement.
• Make sound decisions regarding claims handling and policy interpretations.

Skills

Claims knowledge

Leadership

Coaching

Client service orientation

Teamwork

Analytical skills

Critical thinking

Education

Post-secondary education

Fellow Chartered Insurance Professional (FCIP) or Chartered Insurance Professional (CIP)

Job description

A leading insurance cooperative is seeking a Technical Claims Supervisor to manage and support their Claims team in Guelph, Ontario. In this role, you will lead operations, foster a positive client service culture, and coach a diverse team to achieve claims objectives. You are expected to leverage analytics to enhance decision-making and maintain high-performance standards. Ideal candidates will have significant experience in claims and insurance, supported by relevant qualifications and a commitment to fostering teamwork and professional development.