Auto Claims Leader - Global Corporate and Specialty (GCS)

Aviva; Oakville; Hybrid; CAD 125,000 - 150,000; Full time

Job summary

A leading insurance company in Ontario is looking for a Claims Leader to drive team performance and enhance customer experience in the GCS Auto Claims team. You'll create a high-performance culture and utilize data insights for continuous improvement. Required qualifications include strong leadership skills, a CIP designation, and technical competence in Commercial Auto insurance. The position offers competitive rewards and outstanding career development opportunities.

Benefits

Base compensation

Annual bonus eligibility

Retirement savings plan

Health benefits

Personal wellness opportunities

Competitive vacation package

Corporate wellness programs

Qualifications

• 2+ years of proven leadership experience.
• Technical competence in Commercial Auto insurance.
• Ability to motivate and inspire team members to deliver against strategy.

Responsibilities

• Create and maintain a high-performance culture.
• Assess people’s capabilities and development needs.
• Use data to improve overall performance and customer journey.

Skills

Leadership

Communication skills

Problem-solving

Data analysis

Customer service

Education

CIP and/or FCIP Industry designation

University Degree or College Diploma

Tools

Guidewire ClaimCenter

Excel

PowerPoint

Job description

Overview

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Do you want to play a key role in driving your team's performance and the delivery of our strategy? Do you have a passion for solving problems and removing barriers so people can perform at their best? Do you find fulfillment in coaching and developing people so they can realize their full potential? Do you communicate effectively with confidence, curiosity, courage in a collaborative manner? If you answered ‘yes,’ then you should apply to be a Claims Leader in our GCS Auto Claims team!

What you'll do

• Create and maintain a high-performance culture by role modeling behaviors that builds trust and respect.

• Assess people’s capabilities and development needs in accordance with the Career and capability framework.

• Understand and strengthen team capabilities through in the work coaching and development.

• Have honest and constructive performance conversations with our people, set clear direction and goals giving frequent feedback to ensure business unit goals are achieved.

• Use data to understand how our people and the business unit are performing and initiate improvement activity through to execution.

• Customer demand analysis – assist in identifying and solutioning the root cause of “waste and failure”

• Understand our risk environment and apply risk management controls proportionately.

• Make decisions using data; observe the environment to identify performance blockers/barriers. Use the data, insight, and expertise of the frontline to resolve how we improve our overall performance, results, and the customer’s journey.

• Participate in the Quality assurance program for your team (file quality reviews). Identify and ensure training and coaching opportunities are addressed in a timely and measurable manner.

• Take full responsibility for the results of your team, how they contribute to the overall companies’ performance and understand the consequence and impact of key decisions you make.

• Clearly articulate and effectively communicate the link between our strategy and team goals.

• Look for new and incremental ways to improve the customer journey, the claims handling processes, and financial outcomes for our business.

• Clear understanding of financial elements of our claims function to ensure we remain financially strong and deliver year on year improvement in our business performance

• Expert understanding of the claims experience while understanding the technical strategic direction for the claims file

What you'll bring

• CIP and/or FCIP Industry designation

• University Degree or College Diploma

• 2 + years of proven leadership experience

• Technical competence in Commercial Auto insurance

• Excellent verbal and written communication skills

• Demonstrate a high level of initiative and drive to continually improve our service proposition, environment, and financial outcomes.

• Ability to identify, measure and develop the performance of individuals and broader team using data.

• The ability to motivate and inspire our people to deliver against our strategy and goals.

• Proficiency with Guidewire ClaimCenter, Excel, PowerPoint

• Sound decision making and problem-solving skills

• Role model our values: Care, Commitment, Community, Confidence

• Your enthusiasm is infectious, and you challenge status quo, find solutions to problems, and go the extra mile for our customers and people

What You’ll Get

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

#LI-MP1 #LI-Hybrid

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.