Auto Business Support Manager

Canadian Tire; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading retail company in Canada is seeking an Automotive Business Support Manager to enhance customer experiences and support dealers. This role requires a focus on building relationships, achieving sales targets, and effectively training teams. With a hybrid work model, candidates will collaborate both in-person and virtually. We're looking for someone with proven leadership experience in the automotive industry and a strong customer orientation. Join us in our mission to improve the shopping experience across Canada's automotive network.

Qualifications

• 3+ years of experience in people leadership and automotive industry.
• Proven track record in achieving sales targets.
• Strong analytical and problem-solving abilities.

Responsibilities

• Support Canadian Tire Associate Dealers in creating customer experiences.
• Lead training for automotive retail and marketing initiatives.
• Analyze key performance indicators for store improvements.

Skills

People leadership

Customer focus

Analytical skills

Problem-solving

Tools

Costar

Epicore

Job description

What you’ll do

Reporting to the AVP, the Automotive Business Support Manager (ABSM) assists Canadian Tire Associate Dealers in providing an industry‑leading shopping experience. The ABSM also supports dealers in growing sales and driving productivity improvements through tools, training and best practices that focus on improving automotive business results while maintaining a consistent customer experience across our national network of Canadian Tire Automotive locations.

• Execute Customer Experience Programs in Canadian Tire Automotive locations.
• Lead in‑store training for automotive retail, parts & service marketing initiatives and provide feedback to the home office team for continuous improvement.
• Train & coach Canadian Tire Automotive teams on operations & best practices.
• Leverage financial reporting and key performance indicators to support store‑level improvements.
• Lead district‑level roll‑out, training and sustainment for Automotive Infrastructure initiatives and monitor sales targets.
• Support Canadian Tire Automotive and Associate Dealers with assortment planning programs (APAP).
• Assist new, replacement and retrofit store projects for Canadian Tire.
• Develop, maintain and share an intimate understanding of the competitive marketplace at district, national and industry levels.
• Actively pursue opportunities to improve personal effectiveness, both technical and behavioral.

What you bring

• Minimum 3 years of experience in people leadership, with a minimum 3 years experience in Automotive parts and/or service industry.
• Strong customer focus with emphasis on building and sustaining relationships and teams.
• Proven track record for achieving targets and delivering on strategic and measured objectives.
• Effective at facilitating and training small groups and encouraging direct and meaningful dialogue.
• Demonstrated analytical and problem‑solving skills.
• Ability to travel extensively within their district and, when required, outside their district.
• Ability to work from a home office.
• Experience managing or supporting a multi‑store territory is an asset.
• Experience with Automotive Parts Lookup and Auto Service Work Order software, specifically Costar & Epicore is an asset.
• Strong knowledge of Canadian Tire Corporation environment and inter‑related businesses is an asset.

Hybrid

We value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.

About Us

Canadian Tire Corporation, Limited (CTC) is one of Canada’s most admired and trusted companies.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity‑seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.