Auto Body Repair Planner (Vaughan)

Mobile Auto Solutions, LLC; Vaughan; On-site; CAD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

RRSP match

Paid vacation

Career growth

Ongoing training

Professional environment

Daily pay option

Job summary

Assured Automotive is hiring a Repair Planner to join our team in Canada. You will provide accurate collision appraisals, assign technicians, and coordinate with insurance claims to ensure a profitable, quality repair.

Applicants should have at least 2 years of collision estimating experience, knowledge of Audatex/Mitchell, and I-CAR Gold Class certification or working toward it. We offer a competitive pay and comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• 2+ years experience in collision repair estimating or similar role.
• Experience with Audatex and Mitchell estimating programs.
• I-CAR Gold Class certification or working toward it.

Responsibilities

• Ensures WOW plan execution.
• Accurate diagnosis of collision damage and refinishing operations.
• Assigns body technicians to specific jobs.
• Orders parts and arranges sublet repairs as needed.
• Maintains workflow with production supervisor and communicates repair process.
• Maintains 40% GP on appraisals and 50% repair vs. replacement.
• Adheres to insurance procedures and uses daily programs/tools.
• Coordinates with production supervisor on repair concerns.
• Communicates updates to customers and insurance adjusters.
• Maintains MIS documentation and ensure final quality inspections.

Skills

Effective communication

Attention to detail

Interpret work scope

Vehicle repair knowledge

Customer service

Positive energy greeting

Team coordination with technicians

Education

High School Diploma or equivalent

2+ years collision repair estimating experience

Audatex/Mitchell knowledge

I-Car Gold Class certification

Tools

Audatex

Mitchell

Job description

Company: Assured Automotive

Great Teams Don’t Happen by Accident

Built with Intent. Driven by YOU.

At Assured Automotive, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward.

Benefits That Drive Your Success Assured Automotive offers comprehensive benefits as an industry leader, including:

• Competitive Pay
• Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
• RRSP with company match
• Annual Paid Vacation Time Off
• Career Growth Opportunities
• Ongoing Training
• A Professional Atmosphere, Great Working Conditions with Dynamic Leadership
• Voluntary Daily Pay option available

Job Description:

At Assured Automotive, we have been providing quality workmanship on every collision repair for over 30 years. As part of The Boyd Group, we have numerous locations throughout Western and Central Canada. We provide the knowledge and equipment you need to excel on our team. We also invest in our employees, offering training sessions and assisting with certifications. If you're looking for a new opportunity, we provide career growth, an excellent benefits plan, RRSP matching, and competitive compensation.

The Repair Planner’s primary responsibility and accountability includes providing an exceptional and successful customer experience while consistently completing accurate collision appraisals of the repair plan for insurance and customer vehicles. The Repair Planner plays a pivotal role in the success of the customer experience by ensuring each appraisal accurately outlines the required repairs and ensures a profitable and quality repair while working in alignment with all team members in achieving the repair facilities KPIs.

Key Job Responsibilities

• Ensures consistent execution of WOW (Wow Operating Way) plan.
• Accurate diagnosis of the collision damage including structural and mechanical damage. Accurate diagnosis of refinishing operations. Communicates all customer requests and needs to appropriate team members.
• Assigns body technician(s) to specific jobs as required.
• Orders parts & arranges sublet repairs with vendors when required for each RO. Completes appraisals and supplements as required within 24 hours of delivery.
• Ensures proper work flow throughout the collision center with the production supervisor. Communicates clearly the repair process, and addresses all questions to ensure client’s confidence.
• Maintains at least a 40% GP on all appraisals. Maintains a 50% Repair vs. Replace on all appraisals
• Adheres to all required Insurance procedures, guidelines and programs. Utilizes daily insurance programs & tools (Progi/ APU/ ARMS/ Progi Sync).
• Works with the production supervisor on any repair related concerns or supplements.
• Communicates updates with customers and insurance claims adjusters as required. Communicates and negotiates with insurance claims appraisers and image desk staff
• Ensures proper file documentation in Management Information Systems (MIS). Daily balancing and blueprinting of the appraisals in MIS for file closing. Manages all final quality inspections on each vehicle prior to delivery.

Education and/or Experience Required

• High School Diploma or equivalent
• A minimum of 2 years previous experience of a collision repair estimating or a similar role
• Comprehensive knowledge of estimating program Audatex, Mitchell
• I-Car Registered (Gold Class) or I-Car Registered (working toward Gold Class certification)

Required Skills/Abilities

• Communicates effectively, both verbally and in writing
• Strong attention to detail and a high degree of accuracy
• Ability to interpret work scope from vehicle estimates or work orders
• Comprehensive knowledge of vehicle repair practices
• Customer Service Oriented and strong organizational skills
• Provides positive energy when greeting customers in person and on the phone
• Communicates directly with technician throughout the repairs

Other Requirements

• Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Great Teams Don’t Happen by Accident

#AAEST

Compensation Details:

Compensation:

$26.50 - $39 per hour

Compensation is commensurate with skill, education and experience.

Your Success is Our Priority

We believe in investing in our people. From day one, you'll join a professional atmosphere with great working conditions and dynamic leadership. You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.

Assured Automotive is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.

AI Disclosure Statement:

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.