Auditor, Guest Services Night

Princess Cruises and Holland America Line; Dawson City; On-site; CAD 60,000 - 80,000; Full time

Job summary

A prominent cruise line is seeking a Night Auditor for their Dawson City location. This role involves auditing daily sales, communicating effectively with guests and staff, and providing excellent customer service. Candidates must be at least 18 years old and legally able to work in Canada. Opportunities for professional growth and benefits include a free cruise after the first season.

Benefits

Free cruise after your first season

Rewards for referrals

Professional growth opportunities

Community service activities

Employee activities

Qualifications

• Ability to lift 25 lbs (11kg).
• Must pass a pre-employment background check.
• Minimum age of 18 required.
• Must be legally able to work in Canada.

Responsibilities

• Process daily sales information using property management system.
• Organize and correct sales receipts from multiple departments.
• Communicate during emergencies.
• Provide excellent customer service and resolve issues.

Skills

Organizational skills

Customer service

Analytical skills

Computer proficiency

Tools

Property Management System

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Auditor, Guest Services Night

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Holland America Dawson City Inn

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.
Behind the scenes in every successful business are the accountants and administrative staff that support the entire organization. As a night auditor, you analyze, verify, and report on all sales for the resort with an eye for detail. Auditing transactions and verifying records help keep us profitable. Businesses cannot continue the next day until the night auditor has finished their work and therefore is a crucial position to the functionality of the entire business. The small group of people that work overnight is a special team that makes sure the property is safe and the next business day starts over for each venue. Enjoy your full days off by exploring and touring the land of the midnight sun!

RESPONSIBILITIES

• Process and print daily sales information using the property management system.
• Organize sales receipts from the front desk, tour desk, retail, and food & beverage departments and flag/correct errors.
• Communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on the property.
• Applies knowledge of local information, company products, optional tours, services, and operations for guests and employees to enhance their vacation and work experience.
• Provides excellent customer service and analyzes situations, investigates problems, and determines solutions.

REQUIREMENTS

• Must be able to lift 25 lbs./11kg.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be able to legally work in Canada

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to maintain confidentiality
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Proficient in computer-based programs (Property Management System, Microsoft Outlook, Word, and Excel).
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

BENEFITS

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.