Audiology Field Trainer - GTA / Ontario East

Demant Polska; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading hearing healthcare company is seeking an Audiology Field Trainer to deliver technical support and product training in Canada. The ideal candidate will have a Master’s degree in Audiology and 1-3 years' experience. Responsibilities include building customer relationships and training clients on products. A competitive salary and excellent benefits are offered. This position requires significant travel throughout Canada.

Benefits

Competitive salary

Excellent medical benefits

Career development programs

Qualifications

• 1-3 years’ experience in a clinical setting dispensing hearing aids.
• Excellent verbal and written communication skills.
• Ability to travel frequently (up to 50%) within territory and nationally.

Responsibilities

• Provide customer service for quality and technical issues.
• Train customers and business partners on products & software.
• Develop and maintain long-term relationships with customers.

Skills

Communication skills

Presentation skills

Negotiation skills

Technical aptitude

Education

Master’s degree in Audiology

Job description

We are currently looking for an Audiology Field Trainer to provide a high level of technical customer service, clinical support and product training to our customers. The position will also focus on building and maintaining strong relationships with customers, developing new sales opportunities and meeting territory sales goals, and representing the Company in an exemplary and professional manner.
This role will be home based with significant travel throughout Canada.

Job Type: Full Time Temporary. Approximate contract length is 18 months.

Location: Homebased - Ontario

Responsibilities

• Be responsible for providing a high level of customer service with respect to resolution of quality and technical issues to ensure customer satisfaction with the company’s products and services.
• Train and support our customers and new business partners on products & software.
• Build and maintain long‑term relationships with customers such as Audiologists, clinic owners, dispensers, teachers and speech language pathologists.
• Work collectively with our in‑house Audiology team and Inside Sales.
• Support the Business Development Managers and Regional Sales Directors with training, communications and technical support.
• Be responsible for preparing and conducting technical presentations and demonstrations for events such as conferences, workshops, and open houses.
• Travel to customers and potential customers’ facilities nationally and internationally.
• Be responsible for forecasting and reporting within the territory, developing the territory business plan and budget and meeting the overall territory sales goals.
• Take on other responsibilities as needed.

Experience and Qualifications

• Master’s degree in Audiology, and/or other relevant education.
• 1-3 years’ experience working in a clinical setting dispensing hearing aids.
• Background knowledge with audiological tasks such as testing, fitting, and programming software with both Adults and Pediatrics.
• Able to travel frequently (up to 50%) within territory and nationally.
• Excellent verbal and written communication skills and interpersonal skills.
• Highly motivated, self‑starter and team player.
• Able to work independently, prioritize tasks and manage time effectively.
• Excellent presentation, negotiation, and organizational skills with technical aptitude.
• Ability to work in a complex environment with varying degree of tasks (sales, training, tech support, telephone support, etc.).
• Ability to represent the Company in a professional and courteous manner.
• Access to own vehicle with a valid driver’s license.

Why should you work with us?

• Competitive salary with annual reviews.
• Excellent medical benefits; including dental, vision and health, Employee Assistance Program.
• Dynamic work atmosphere.
• Career development programs and opportunities.
• Paid annual professional membership dues.

Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

Audiology Field Trainer - GTA / Ontario East

Full time

Toronto, ON, CA, M2N 6K1

About Oticon

Oticon is a part of Demant. Demant is a world‑leading hearing healthcare and technology group built on a heritage of care, health, and innovation since 1904. The Group offers innovative technologies, solutions, and expertise to help people hear better. In every aspect, from hearing care, hearing aids and hearing implants to diagnostic equipment and services and audio solutions, Demant is active and engaged. Headquartered in Denmark, the Group employs more than 21,000 people globally and is present with solutions in 130 countries where we create life‑changing hearing health and high‑end audio and video solutions. William Demant Foundation holds the majority of shares in Demant A/S, which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.