Audio-Visual Technician

Brock University; St. Catharines; On-site; CAD 85,000; Full time

Job summary

A prominent Canadian university located in St. Catharines is seeking an Audio-Visual Technician to support and maintain all audio-visual and videoconferencing equipment across campus. This role involves troubleshooting technical issues, providing support to faculty and students, and setting up equipment for events. Candidates should possess a relevant college diploma and strong audio-visual technical skills. The university offers a supportive, inclusive environment and competitive benefits.

Benefits

Health & Dental Benefits

Pension Plan

Up to 3 weeks vacation

Professional Development opportunities

Qualifications

• Experience providing audio-visual technical support.
• Strong knowledge of operating systems and hardware solutions.
• Ability to solve technical AV issues under pressure.

Responsibilities

• Support and maintain all AV & teaching technology in classrooms.
• Provide technical support for classroom equipment.
• Setup AV and videoconferencing equipment for live events.

Skills

Audio-visual technical support

Strong verbal communication skills

Troubleshooting capabilities

Ability to teach clients

Education

Relevant college diploma (e.g., computer engineering)

Tools

Videoconferencing technology

Classroom technologies

Job description

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement.

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thrive. Brock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.

Ignite new possibilities for your career. Break through at Brock.

Post End Date: November 6, 2025 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Administrative Professional (Employee Group)

About the Role

Reporting to the Manager, Telecommunications, the Audio-Visual Technician is responsible for supporting and maintaining all audio-visual/ videoconferencing equipment in hundreds of classrooms and meeting spaces across campus. Additionally, the incumbent supports Senior Administration, Faculty, Staff, Students, guests and all other Brock Community members using audio visual equipment in classrooms and meeting spaces on campus.

The Audio Conferencing/Audio Visual Technologist will:

• Support and maintain all Audio Visual (AV) & teaching technology in classrooms, learning spaces and meeting rooms campus wide;
• Provide technical expertise in the implementation of AV & teaching technology in physical spaces that present connection challenges (e.g. gymnasiums, open air courtyards and off campus locations);
• Provide technical support in person and/or over the phone for customers having difficulty with classroom equipment, including troubleshooting issues with podium AV devices, room control systems, microphones, projectors, audio recording equipment, and other related equipment;
• Process and file AV equipment bookings over the phone, in person or by email for classroom/meeting space;
• Provide training to students and teachers on how to use classroom technology;
• Service and repair damaged equipment (e.g. replace bulbs in LCD and overhead projectors, clean air filters on LCD projectors, etc.);
• Operate web-based control software to fix problems with classroom projectors and computers;
• Process online work orders regarding faulty equipment and phone/network issues in classrooms;
• Resolve AV incoming service and incident requests in a timely manner, maintain accurate and detailed records, and ensure all involved parties are appropriately updated;
• Setup AV and videoconferencing equipment in advance of live events, including testing equipment ensuring the appropriate configuration and operation;
• Setup and support videoconferencing applications and hardware and support live/pre-recorded productions for special events and webcasts;
• Provide support to Help Desk resolving IT tickets, asset disposal and computer redeployment.

Please note: This position may require occasional work outside of regular business hours.

Key Skills and Experience

• A relevant college diploma (e.g., computer engineering, electronic technician)
• Current Ontario driver’s license with an acceptable drivers abstract
• Experience providing audio-visual technical support
• Strong knowledge of operating systems and hardware solutions for both desktops and mobile devices
• Strong knowledge in classroom technologies and control systems, video conferencing technologies and audio-visual technologies, mobile device configuration and troubleshooting
• Basic electronic knowledge
• Strong verbal and interpersonal communication skills, with the ability to help deescalate upset, stressed individuals
• Strong intuitive and interpretive skills, with demonstrated ability to assess client needs without much detail
• Ability to teach, inform clients in language that is easy to interpret
• Ability to solve technical AV issues under pressure with tight timelines
• Effectively manage multiple and competing deadlines/projects
• Strong troubleshooting capabilities and the ability to provide appropriate solutions
• Ability to analyze technology alternatives and synthesize knowledge and information from various sources

Salary and Total Rewards:

• Job Grade I, Salary Scale ($52,093-$84,476)
• Target Hiring Range: $52,093 - $55,000*
• This is a permanent position that includes:

• Health & Dental Benefits: Comprehensive extended health, dental, and vision coverage.

• Pension Plan: Enrollment eligibility in the Brock University Pension Plan.

• Vacation: Up to 3 weeks per year, in addition to university holidays.

• Professional Development: Eligibility for the Brock Tuition Waiver Program.

* The final salary is based on experience, internal equity, and budget considerations within the target hiring range.

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact [e-mail] if you require a disability related accommodation so we can ensure your participation needs are met.

Brock University does not use AI Technology at any stage of the recruitment process.

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

Learn more about Brock University by visiting www.brocku.ca.