Atrium Store Manager

MUJI Canada Limited; Toronto; On-site; CAD 65,000 - 90,000; Full time

Job summary

MUJI CANADA LIMITED is seeking a Store Manager for the MUJI Atrium location. You will lead a versatile team to maximize sales and deliver exceptional customer experiences. Responsibilities include driving sales, managing budgets, and coordinating promotions while ensuring compliance with retail regulations.

The role requires strong leadership, strategic planning, and hands-on coaching to maintain MUJI’s service standards and store performance.

Qualifications

• Proven leadership experience in retail or store management.
• Experience developing and coaching sales teams to meet targets.
• Strong communication and interpersonal skills with customers and staff.
• Ability to analyze sales data and adjust merchandise and staffing.
• Proactive, self-motivated with a customer-focused mindset.

Responsibilities

• Maximize sales opportunities through merchandising and reporting tools.
• Manage sales budgets and ensure staff awareness of targets.
• Oversee P&L for the location and ensure compliance with laws.
• Ensure high standards of customer service and after-sales support.
• Coordinate local promotions and community outreach for branch visibility.
• Lead training and performance reviews for store staff.
• Ensure stock levels and product mix meet demand in collaboration with stockroom.

Skills

Leadership

Team management

Customer service

Communication

Training & coaching

Sales-driven

Merchandising

Operations planning

Job description

Store Manager | G3

MUJI CANADA LIMITED is actively seeking an Store Manager to join our MUJI Atrium location. This is a multi-faceted role where you will have the opportunity to be involved in a variety of functions. If your experience/education and/or skill set match our needs, we want to hear from you!

Purpose

The Store Manager’s main goal is to manage and develop an efficient sales team in order to maximize sales. This is a leadership role where you will have the opportunity to be involved in a variety of functions.

Role and Responsibilities

Sales

• Maximize opportunities for sales by use of merchandise and company reporting tools.
• Responsible for sales budgets and ensure all staff are aware of targets.
• Manage profit and loss for assigned location.
• Ensure compliance with laws applicable to the retail industry.
• Maintain highest standards of Customer Service regarding complaints handling and after sales service.
• Liaising with the local community ensuring promotional activities (e.g. seasonal sales, advertising etc.) are prominent at branch level with the utmost impact.
• Has a plan in place to prioritize the right work and achieve established goals.
• Study store trends and make appropriate suggestions to immediate supervisor
• Determine marketing strategy changes by reviewing store and departmental sales records.
• Work with stockroom supervisor to ensure stock levels and product mix meet demands.
• Flexibility to work varied hours including late shifts, weekends and holidays.
• Understands Store- specific barriers to growth and ensure associates are focused on top priorities to deliver the best customer experience.
• Work with the Management Team to perfect the customer’s journey with focused customer service training and best seller information.
• Ensure Associates are providing superior sales service in efficient cash handling and appropriate packing of merchandise.
• Ensure the company cash handling procedures are correctly and accurately adhered to.

Team Management

• Ensure all staff receive appropriate and necessary training.
• Ensure Assistant Store Managers on the team are fully capable of substituting in Store Managers absence.
• Perform timely and consistent performance reviews in line with MUJI CANADA’s directives.
• Ensure that schedule is created to have the right people, at the right time, doing the right work to maximize on driving sales and customer experience.
• Adhere to and enforce MUJI CANADA’s Policies and Procedures.
• Leading through our values while effectively collaborating and communicating information to deliver the right experience.

Visual Merchandising

• Ensure visual merchandising standards are maintained as set by the Operations and Visual Merchandising departments.
• Ensure housekeeping standards are maintained.
• Ensure the store is maintained to MUJI CANADA standards and be fully conversant with procedures required to achieve this.

Human Resources

• Maintain staffing levels by recruiting, selecting, orienting, and training employees.
• Develops team members by working shoulder-to-shoulder to build customer service capability, ensuring best customer experience is delivered in the store.
• Ensure MUJI CANADA’s on-boarding procedures are being followed.
• Ensure maintenance issues are resolved efficiently.
• Oversee proper use of alarm system and ensure an authorized key holder is on premises during opening hours and are fully aware of procedures.
• Ensure access to store, outside normal operating hours, is authorized and communicated to immediate supervisor.
• Ensure a safe and clean store environment.

Health, Safety & Security

• Take responsibility for security of the store, stock and cash, and liaise with Area Manager or Sales Manager over potential problems.
• Maintain stock losses to a minimum (maximum of 1% of sales).
• Responsible for running twice-yearly inventories.
• Comply with and enforce the Company’s Health and Safety policy

Qualifications

• Ability to manage and develop a positive and productive team.
• Motivated to achieve and exceed goals.
• Exceptional leadership skills with the ability to drive and motivate performance through effective training and coaching skills.
• Demonstrable and strong business acumen.
• Highly organized with the ability to adapt quickly to strategic change.
• Self-starter, who takes initiative.
• Good communicator.
• Ability to deliver the 4 MUJI values of Happiness, Work, Culture and Goals
• Ability to move equipment weighing up to 30 pounds
• Must be able to remain in a stationary position during shifts of up to 8 hours

Additional Information

This job description is designed to help you understand your role better. It is not an exhaustive list and you may be required to take on additional tasks as requested by your line manager.

Work Schedule: Full time associates are expected to have a 5-day availability per week, including at least one weekend day