Atlassian Administrator- 2025-68

emergiTEL Inc.; Alberta; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A technology company is seeking an experienced Atlassian Administrator to manage its suite of tools including Jira and Confluence. This remote role is suitable for candidates across Canada, particularly Alberta. Responsibilities include system administration, user training, and collaboration with IT teams. Strong critical-thinking and problem-solving skills required, with a preference for candidates having over 7 years of experience in a similar environment.

Qualifications

• 7+ years of experience managing Atlassian products and systems.
• Strong communication skills to collaborate with various teams.
• Expertise in system updates, integrations, and training delivery.

Responsibilities

• Administer and support the entire Atlassian suite including Jira and Confluence.
• Drive system integrity through administration and troubleshooting.
• Manage user training programs and integration projects.

Skills

Atlassian product administration

Critical-thinking

Problem-solving

Data reporting and visualization

ServiceNow knowledge

Tools

Jira

Confluence

Jira Service Management

Jira Product Discovery

Job description

Overview

AsATB’s next Atlassian Administrator, you will be responsible for ATB's suite of Atlassian Enterprise tools, including Jira, Confluence, Jira Service Management, and Jira Product Discovery. As a Certified Atlassian Administrator, you are adept at ensuring the technical integrity of the systems and will serve as the primary contact and support for our Atlassian users, leveraging your application expertise. You will collaborate with internal partner teams to ensure seamless integrations, consistent system integrity, and continuous maturation of our Atlassian landscape. Your responsibilities will include implementing and refining established standards and best practices.

Top Skills

• Deep expertise in administering Atlassian products; Jira, Jira Service Management, and Confluence. This includes creating and managing projects, workflows, issue types, schemes, custom fields, and permissions.
• Strong critical-thinking and problem-solving skills, to recognize and resolve complex issues and devise creative solutions.
• Familiarity with data reporting, visualization & dashboarding tools. ServiceNow knowledge and experience with integrating other tools with Atlassian Apps.

Project Description

• All work that relates to supporting and administering Atlassian Suite of tools. Including but not limited to: Own the operational excellence of ATB's entire Atlassian Enterprise suite (Jira, Confluence, JSM, JPD) as the primary system administrator.
• Drive system integrity through full-cycle administration, including license management, robust troubleshooting, and project/scheme customization.
• Manage innovation by controlling the Jira Sandbox environment—scheduling PoCs, evaluating system impact, and delivering go/no-go recommendations for new capabilities.
• Plan and execute all system updates, upgrades, and new integrations with clear communication across the organization.
• Serve as the central Subject Matter Expert (SME), providing expert escalation support to distributed Jira Administrators and mentoring users.
• Build capability by developing and delivering training programs for users and strategic internal partners.
• Optimize the technology landscape by supporting the rationalization of duplicative tooling and implementing established best practices and standards.
• Partner with the IT Owner to fulfill strategic application governance and IT ownership responsibilities.
• Foster community and engagement by overseeing the 'Atlassians @ATB' chat rooms.
• Team size: Small (1-5)
• Number of Years Experience: 7
• Level of Communication: 4
• Anticipated Weekly Hours: 40
• Work Location: Remote, preference for Alberta-based candidates but open to anywhere in Canada
• Is travel expected?: N
• Possibility of Extension?: Possibility for extension