Associé(e) Préparation de Commandes (temps partiel)

The Home Depot

Montreal (administrative region)

On-site

CAD 19,000 - 25,000

Full time

14 days+

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Job summary

The Home Depot Canada in Montreal is seeking an Order Picker to contribute to our service desk team by gathering products, packing orders securely, and preparing them for loading. You will also handle basic customer order transactions and communicate with customers to ensure accurate fulfillment.

This role requires the ability to read COM orders, use the Order Fulfillment Application, and work in a busy warehouse environment with safety and loss-prevention standards.

Qualifications

1–2 years Retail or Distribution experience an asset.
Knowledge of operating reach trucks and order picker machines.
Ability to read COM orders or notes in the system.

Responsibilities

Gathering the product mix to fill all orders in a timely manner.
Packing and labeling orders to prevent damage during delivery.
Loading delivery vehicles and assisting with curbside orders as needed.
Handling basic customer order transactions, POS sales and returns.

Skills

Organizational skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Reach trucks

Order picker machines

Job description

Job Description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Order Picker associates are responsible for obtaining pick lists (the detailed list of products necessary to fill each order) and prioritizing them in the order in which each needs to be filled. This involves gathering merchandise throughout the store to fill orders in a timely manner, carefully packing orders to ensure that products do not get damaged, and accurately labelling and placing orders into specified holding areas until they are moved out of the store and loaded onto the truck. As part of the Service Desk team, Order Picker associates need to be comfortable handling basic customer order-related transactions, such as POS sales and returns, answering or making customer phone calls and the ability to read a COM order or notes in the system.

Key Responsibilities:
Ensures Customer Satisfaction

Following Home Depot’s GET model of customer service including Greeting, Engaging, and Thanking the customer.
Gathering the product mix to fill all orders in a timely manner, while utilizing the Order Fulfillment Application.
Loading delivery vehicles and taking out customers curbside orders, which includes complying with required safety regulations.
Creating space for delivery orders until they are moved out of the store Packing and labeling orders carefully to ensure that products do not get damaged and can withstand the turbulence encountered on a delivery truck.

Safety and Compliance

Follows all Safety and Loss Prevention policies and procedures.
Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.
Action oriented
Drives results

Skills:

Organizational skills
Interpersonal skills

Direct Manager/Direct Reports:

Reports to Service Desk Department Supervisor

Travel Requirements:

Physical Requirements:

Walking, standing, bending, stooping, reaching, twisting, lifting, pushing, pulling and moving items
Occasionally requires the ability to lift and move heavy and bulky items without assistance
Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise

Working Conditions:

Working within a flexible schedule that includes overnight shift and may include evening and weekends.
Warehouse environment that can be dusty and noisy.
Passing forklifts emit gas fumes.
Doors are frequently open, causing drafts and interior temperature changes.
High School Diploma or equivalent

Minimum Years of Work Experience:

1 to 2 years Retail or Distribution experience an asset
NA

Certifications:

Other Requirements/Assets:

Knowledge of operating reach trucks and order picker machines and asset.

Our Core Values

Our associates are encouraged to initiative creative and innovative ways to serve our customers and improve the business as well as spread best practices throughout the company.

Taking Care of Our People

The key to our success is treating people well. We do this by encouraging associates to speak up and take risks, by recognizing and rewarding good performance and by leading and developing people so they may grow.

Respect For All People

In order to remain successful, our associates must work in an environment of mutual respect, free of discrimination and harassment where each associate is regarded as a part of The Home Depot Canada team.

Doing The Right Thing

We exercise good judgement by “doing the right thing” instead of just “doing things right.” We strive to understand the impact of our decisions and we accept responsibility for our actions.

Building Strong Relationships

Strong relationships are built on trust, honesty and integrity. We listen and respond to the needs of customers, associates, communities and vendors, treating them as partners.

Giving Back

An important part of the fabric of The Home Depot Canada is giving our time, talents, energy and resources to help strengthen the communities we live and work in.

Along with our quality products, service, price and selection, we must go the extra mile to give customers knowledgeable advice about merchandise and to help them use those products to their maximum benefit.

Creating Shareholder Value

The investors who provide the capital necessary to allow our company to grow need and expect a return on their investment. We are committed to providing it.