Associé(e) de l'équipe de manutention de NUIT (Temps partiel)

The Home Depot; Quebec; On-site; CAD 26,000 - 38,000; Full time

Job summary

The Home Depot in Canada is seeking a Freight Team Associate to stock merchandise, organize the sales floor, and provide customer service as needed. This role operates reach trucks, forklifts and order picker machines to move items to the floor and prepare orders for packing.

Flexibility in schedule (overnight, evenings, weekends), adherence to safety policies, and ability to communicate with the team are important. Prior retail or distribution experience is an asset.

Qualifications

• Stocking and merchandising experience is a plus.
• Ability to operate basic warehouse equipment is preferred.
• Good communication and team collaboration skills required.

Responsibilities

• Stock merchandise onto shelves to maintain in-stock levels.
• Assist customers and respond to inquiries to support satisfaction.
• Move freight safely using forklifts, reach trucks and order pickers.
• Label and organize orders for packing and holding areas.

Skills

Interpersonal skills

Organizational skills

Customer service

Education

High school diploma or equivalent

Job description

Position Overview:

Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and order picker machines to bring down merchandise to the sales floor. Freight Team associates are required to pick orders when assigned and carefully packing them to ensure that products are not get damaged, and accurately labelling and placing orders into specified holding areas.

Key Responsibilities:
Handling Merchandise

• Stocking merchandise onto shelves to achieve 100% in stock.
• Packing-out and packing-down merchandise as directed.
• Merchandising new items and promotions.
• Maintaining aisle cleanliness and shoppability to ensure merchandise Is accessible and presented in a visually appealing manner.
• Maintaining and organizing overheads (E.G., striping overheads).
• Communicating with other freight team members to ensure all product is stocked in the proper area.

Ensures Customer Satisfaction

• Following Home Depot's Get Model of Customer Service including Greeting, Engaging, and Thanking the Customer.
• When required, ask open ended questions about the customer's projects in order to determine their needs and level of expertise.

Maintains Safety and Security

• Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.
• Ensure customers are able to move through the aisles easily and safely.
• Follows all Safety and Loss Prevention Policies and Procedures.

Competencies:

• Action Oriented
• Communicates Effectively
• Customer Focus
• Drives Results

Skills:

• Interpersonal skills
• Organizational skills

Direct Manager/Direct Reports:

• Freight Team Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
• Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise

Working Conditions:

• Working within a flexible schedule that includes overnight shift and may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Passing forklifts emit gas fumes.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Distribution experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• Knowledge of operating reach trucks, forklifts and order picker machines an asset