Associé(e) à la Manutention (temps plein)

The Home Depot; Victoriaville; On-site; CAD 21,000 - 30,000; Full time

Job summary

The Home Depot in Canada is seeking Freight Team Associates to stock, organize the sales floor, and assist customers with projects. You will operate reach trucks, forklifts and order picker machines, pick orders when needed, and label and hold merchandise for safe, orderly placement on the floor.

Responsibilities include ensuring 100% in-stock levels, merchandising promotions, maintaining aisle cleanliness and safety, and providing courteous service aligned with our Get Model.

Qualifications

• Highschool Diploma or Equivalent.
• 1–2 years of Retail or Distribution experience is an asset.
• Knowledge of operating reach trucks, forklifts and order picker machines is an asset.

Responsibilities

• Stock shelves to achieve 100% in stock.
• Pack-out and pack-down merchandise as directed.
• Merchandise new items and promotions.
• Maintain aisle cleanliness and shoppability.
• Maintain and organize overheads.
• Communicate with freight team members to ensure proper stocking.
• Greet, engage, and thank customers as part of the Get Model.
• Ask open-ended questions to determine customer needs.
• Move freight safely using appropriate equipment.
• Ensure aisles are safe and accessible.
• Follow Safety and Loss Prevention policies.

Skills

Action Oriented

Communicates Effectively

Customer Focus

Drives Results

Interpersonal skills

Organizational skills

Education

Highschool Diploma or Equivalent

Tools

Reach trucks & forklifts

Order picker machines

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview:

Freight Team Associates are responsible for stocking merchandise, organizing the sales floor to create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and order picker machines to bring down merchandise to the sales floor. Freight Team associates are required to pick orders when assigned and carefully packing them to ensure that products are not get damaged, and accurately labelling and placing orders into specified holding areas.

Key Responsibilities:
Handling Merchandise

• Stocking merchandise onto shelves to achieve 100% in stock.
• Packing-out and packing-down merchandise as directed.
• Merchandising new items and promotions.
• Maintaining aisle cleanliness and shoppability to ensure merchandise Is accessible and presented in a visually appealing manner.
• Maintaining and organizing overheads (E.G., striping overheads).
• Communicating with other freight team members to ensure all product is stocked in the proper area.

Ensures Customer Satisfaction

• Following Home Depot’s Get Model of Customer Service including Greeting, Engaging, and Thanking the Customer.
• When required, ask open ended questions about the customer’s projects in order to determine their needs and level of expertise.

Maintains Safety and Security

• Moving freight safely from designated staging areas to overheads or bringing merchandise down from overheads using the appropriate equipment.
• Ensure customers are able to move through the aisles easily and safely.
• Follows all Safety and Loss Prevention Policies and Procedures.

Competencies:

• Action Oriented
• Communicates Effectively
• Customer Focus
• Drives Results

Skills:

• Interpersonal skills
• Organizational skills

Direct Manager/Direct Reports:

• Freight Team Supervisor

Travel Requirements:

• None

Physical Requirements:

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items
• Climbing Ladders - ability to climb a ladder, up to the height of 12 - 16 feet, to obtain or stock merchandise

Working Conditions:

• Working within a flexible schedule that includes overnight shift and may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Passing forklifts emit gas fumes.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education:

• Highschool Diploma or Equivalent

Minimum Years of Work Experience:

• 1 to 2 years Retail or Distribution experience an asset

Minimum Leadership Experience:

• NA

Certifications:

• NA

Other Requirements/Assets:

• Knowledge of operating reach trucks, forklifts and order picker machines an asset