Associé(e) a l'avant du magasin (temps partiel)

The Home Depot Canada; Pointe-Claire; On-site; CAD 30,000 - 42,000; Full time

Job summary

The Home Depot Canada is hiring a Front-End Associate to guide customers to open registers and support assisted checkouts in-store. You will process transactions accurately, greet customers, and promote services while maintaining store safety and a positive shopping experience.

Applicants should have 1–2 years of retail or cash handling experience and a Highschool Diploma or equivalent. A flexible schedule, including evenings and weekends, is expected in a busy warehouse-style environment.

Qualifications

• 1–2 years retail or cash experience is an asset.
• High school diploma or equivalent required.
• Strong communication and customer service skills.

Responsibilities

• Greet customers and assist them at checkout to ensure smooth transactions.
• Demonstrate knowledge of products and services and suggest solutions to meet customers' needs.
• Minimize wait times in the checkout line and acknowledge waiting customers.
• Promote services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.
• Follow safety and loss prevention policies and protect assets.

Skills

Interpersonal skills

Cash Handling

Education

Highschool Diploma or Equivalent

Job description

Are you someone who thrives on helping others succeed, enjoys making an impact, and takes pride in guiding customers to the right solutions for their projects? If you’re also naturally curious and eager to keep learning, consider starting or growing your career with us at The Home Depot.

Position Overview

Front-end associates proactively direct customers to open registers and support customers at the assisted check-outs throughout the store. The front end associate will excel at processing transactions accurately and timely by executing our GET checkout process.

Key Responsibilities

Ensures Customer Satisfaction

• Using the GET Involved approach to customer service, front-end associate greets each customer, engages them during the transaction and thanks the customer for their business.
• Demonstrates knowledge of products and services and makes appropriate suggestions to meet the customers’ needs.
• Treats all customers and associates in a sincere, appreciative manner and minimizes the time in the checkout line, acknowledging waiting customers.
• Promote and recommends services offered such as Credit, Extended Warranty, Tool Rental, Pro Services, etc.

Maintains Safety, Security and Shrink Mitigation

• Follows all Safety and Loss Prevention policies and procedures.
• Follows processes on the front-end designed to mitigate shrink and protect assets.

Competencies

• Communicates Effectively
• Customer Focus

Skills

• Interpersonal skills
• Cash Handling

Direct Manager/Direct Reports

• Front End Supervisor

Travel Requirements

• None

Physical Requirements

• Bending, stooping, reaching, twisting, lifting, pushing, pulling, and moving items

Working Conditions

• Working within a flexible schedule that may include evening and weekends.
• Warehouse environment that can be dusty and noisy.
• Doors are frequently open, causing drafts and interior temperature changes.

Minimum Education

• Highschool Diploma or Equivalent

Minimum Years Of Work Experience

• 1 to 2 years Retail or Cash experience an asset

Minimum Leadership Experience

• NA

Certifications

• NA

Other Requirements/Assets

• NA