Associé au service client à distance - Bilingue - 24 $ / heure

Tim's Financial; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A financial services firm is seeking customer experience representatives to join their team. This role offers the flexibility of working from home while emphasizing the importance of delivering exceptional customer service. Candidates should have at least 1 year of customer-facing experience, be eager to learn new technologies, and possess strong problem-solving skills. The position offers a competitive hourly rate of $24 CAD and requires a commitment of at least 25 hours per week.

Qualifications

• 1+ year of customer-facing experience is preferred.
• Strong problem-solving skills and innovative mindset are crucial.
• Comfortable with change and excited about growth opportunities.

Responsibilities

• Ensure high-quality customer experiences.
• Collaborate with team members to enhance systems and interactions.
• Meet performance objectives and productivity targets.

Skills

Customer-facing experience

Problem-solving skills

Eager to learn new technologies

Performance objectives

Job description

Overview

Our Customer Experience team is a group of top performers who work in a highly collaborative setting to ensure advancement of our systems and delivery of the highest quality experience. Think of it this way - when the person you care about most in the world reaches out to us for support, what type of experience do you want them to have? Bingo.That’s what our team strives to create for every customer. Yes we’re part of a financial institution, but on this team we create value through interactions, not transactions.

Compensation

Earn $24 CAD per hour¹

Location

Work from the comfort of your home

Schedule

You must be able to work minimum of 25 hours per week. Minimum 6 hours requirement on at least 1 weekend day (Sat and / or Sun)

Training

Training is paid (Must be on Video for the entire duration of Training - 2 days and must attend all training and nesting schedule in order to pass training)

Experience & Skills Requirements

Experience & Skills Requirements :

• 1+ year of customer-facing experience
• Strong problem-solving skills and a passion for innovation
• Eagerness to learn and adapt to new technologies
• Ability to meet performance objectives and productivity targets
• Comfortable with change and excited about growth opportunities

At Neo, we value collaboration, accountability, and integrity. These core attributes shape our company culture and guide us in delivering exceptional service to our customers. Join a community that's committed to excellence and making a real difference in people's lives.