Associé au service client à distance - Bilingue - 24 $ / heure

Teladoc Health; Edmonton; On-site; CAD 60,000 - 80,000; Part time

Job summary

A leading healthcare technology company is seeking a Tier 1 Patient and Member Support Representative in Canada. The role involves providing outstanding customer service to patients and members through calls, emails, and chats. Candidates should possess exceptional empathy, organizational skills, and be bi-lingual in English and French. This position offers flexible hours starting at $24 CAD per hour.

Benefits

Flexible work schedule

Gain experience in virtual healthcare

Work in a dynamic team environment

Qualifications

• Must engage with members & patients compassionately.
• Must handle multiple competing priorities effectively.
• Demonstrate the ability to thrive in a fast-paced environment.

Responsibilities

• Manage inbound calls, emails, and chats from patients.
• Address inquiries and resolve issues efficiently.
• Provide information about services and ensure satisfaction.

Skills

Exceptional empathy

Organizational skills

Adaptability to new processes

Bi-lingual English and French

Job description

Overview

The Tier 1 Patient and Member Support Representative plays a critical role in providing outstanding customer service to patients and members within a call center environment. This position involves managing inbound calls, emails, and chats to address inquiries, resolve issues, coordinate queues, and provide information about Teladoc Health services. The representative ensures high customer satisfaction by addressing concerns professionally and efficiently, while occasionally handling crisis situations.

The versatility to work both independently and collaboratively as part of a dynamic team.

Outstanding telephonic communication abilities, enabling the clear and articulate explanation of complex concepts to our diverse member base.

Superior problem-solving capabilities and organizational acumen to address challenges effectively.

Benefits

• Earn $24 CAD per hour¹
• Minimum commitment of only 15 hours per week, you can work more hours if you want to.²

Make your own flexible work schedule anytime

• Monday to Friday: 5:00 AM–9:00 AM EST
• Thursday and Friday: 8:00 PM–12:00 AM EST
• Saturday and Sunday: 5:00 AM–10:30 AM EST

Gain in-demand experience in both healthcare and tech and build your resume with industry-relevant skills in virtual healthcare, patient communication, and crisis handling

REQUIREMENTS

• Exceptional empathy, actively engaging with members & patients, demonstrating a genuine understanding of their needs.
• Exemplary organizational skills, adept at managing multiple competing priorities in a high-paced environment.
• A keen ability to adapt to new processes and thrive in a fast-paced work environment.
• Bi-lingual English and French, is a requirement