Associate Travel Consultant

Amex; Quebec; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading travel services company in Quebec is seeking an entry-level Travel Consultant. This role offers paid training and the opportunity to develop skills in the travel industry, resolving customer inquiries and ensuring accurate bookings. Candidates should be proficient in English and French, have computer skills, and possess a high school diploma. The position allows for flexible work-from-home arrangements, making it ideal for those looking to advance their career in travel.

Benefits

Paid training

Career advancement opportunities

Flexible work-from-home arrangements

Salary increase after performance evaluation

Travel perks

Qualifications

• Must have a quiet, secure home office space free from noise and interruption.
• Ability to adhere to privacy and confidentiality protocols.

Responsibilities

• Learn about Amex GBT products and services.
• Resolve customer inquiries at the first point of contact.
• Use booking tools to ensure accuracy.

Skills

Proficient in English

Proficient in French

Customer service experience

Computer skills

Problem solving

Education

High school diploma or equivalent

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

This paid training program is 8 weeks long. You'll learn all about the travel industry, booking client travel, the tools we use and everything else you'll need to be successful as a full‑time travel consultant. Associate Travel Consultants are the heart of our organization, providing world‑class service to our customers. You'll learn how to use industry standard booking systems (Global Distribution Systems / GDS), resolve customer inquiries for all types of travel and enjoy a rewarding career as a TICO Certified travel professional. TICO certification allows you to sell travel services and provide travel advice to our clients.

Growth Opportunity – You will start your career at an entry‑level position and be provided unlimited career advancement based on your professional development goals. We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions and career advancement opportunities; most of our Traveler Care leadership started as a Travel Consultant and you can find us in almost every other department at GBT!

Our Traveler Care unit is a 24/7 operation so we're looking for people who are excited about working some non-traditional shifts. For this position we offer a variety of shift options between the hours of 7:00 am–1:00 am EST.

What We Offer

• Growth opportunity: You'll start in an entry-level role with unlimited career development opportunity.
• Flexibility: You'll work from home in both training and your full-time role.
• Paid training and full-time job assurance: Upon successful graduation you'll transition to a full-time role as a Travel Consultant.
• Salary increase: After achieving proficiency within 6 months you will be eligible for a salary increase following a successful performance evaluation.
• TICO Certification: We'll help you become a TICO certified travel professional.

What You'll Do

• Learn about the products and services Amex GBT provides, including our end-to-end booking process.
• Resolve customer inquiries at the first point of contact.
• Use booking tools and redemption platforms to ensure interactions are accurate and aligned with our loyalty program rules and regulations.
• Servicing clients across the globe with a predominant focus on our clientele within North America.

What We're Looking For

• Highly proficient in computer skills and confident in navigating new software platforms.
• Experience in customer service, sales call centers or hospitality with extensive customer interaction.
• Proficient in English and French (written and spoken) with professional communication and listening skills – an asset.
• Must have a quiet, secure home office space free from noise and interruption.
• Collaborative and professional with clients, colleagues and leadership.
• Proactive ability to identify problems, form solutions and troubleshoot.
• Ability to adhere to privacy and confidentiality protocols.
• High school diploma or equivalent.

Location

Quebec, Canada

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance and well‑being resources to support you and your immediate family.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you with access to over 20,000 courses on our learning platform, leadership courses and new job openings available to internal candidates first.

We strive to champion inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global inclusion groups centered around common identities or initiatives to discuss challenges, obstacles, achievements and drive company awareness and action.

And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about checking every box; please apply anyway. You may be exactly the person we're looking for!