Associate Technical Services Engineer

MongoDB Inc.; Toronto; On-site; CAD 85,000 - 125,000; Full time

Job summary

MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments. The team supports the MongoDB ecosystem—including the database server, drivers, Atlas, Cloud Manager, Compass, and related services.

Engineers work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for largescale, data

Qualifications

• Highly technical, insatiably curious, and adaptable engineers who enjoy understanding how systems are designed, deployed, and operated.
• Strong judgment, clear communication, initiative, collaboration, and a genuine desire to help others.
• Candidates with self-learning mindset and multi-faceted skills are valued.
• Experience with one or more languages from the provided list (Java, Python, Ruby, C, C++, C#, JavaScript, node.js, Go, PHP, Perl) is a plus.

Responsibilities

• Help customers build and operate reliable MongoDB applications and deployments.
• Identify root causes and provide practical solutions for complex technical challenges.
• Advocate for customers’ needs by interfacing with product management and development teams.

Skills

Technical expertise

Problem solving

Customer service

Java

Python

C++

C#

JavaScript

Go

SQL

Job description

• MongoDB Technical Services Engineers combine technical expertise, structured problem solving, and exceptional customer service to help customers build and operate reliable MongoDB applications and deployments
• The team supports the MongoDB ecosystem—including the database server, drivers, Atlas, Cloud Manager, Compass, and related services. Engineers work directly with customers to understand complex technical challenges, identify root causes, and provide practical solutions for largescale, data intensive environments
• You’ll be working alongside our largest customers, solving their complex challenges - resolving questions on architecture, performance, recovery, security, and everything in between. You’ll be an expert resource on best practices in running MongoDB at scale, whatever that scale may be
• You’ll be an advocate for customers’ needs - interfacing with our product management and development teams on their behalf. And you’ll contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics

We are looking for highly technical, insatiably curious, and adaptable engineers who enjoy understanding how systems are designed, deployed, and operatedSuccess in this role requires sound judgment, clear communication, initiative, collaboration, and a genuine desire to help othersWe consider all candidates with an eye for those who are self-taught, insatiably curious, and multi-facetedExtra bonus points if you have experience in one or more of Java, Python, Ruby, C, C++, C#, Javascript, node.js, Go, PHP, or PerlData architecture and designDatabase architecture and administrationSystems administrationThe ideal candidates should have strong technical experience in one (or more) of the following areasPerformance tuning and benchmarkingDistributed systemsNetwork AdministrationApplication ArchitectureIf you have an operations background, we prefer experience administering large-scale production environments, including hardware, operating systems (e.g. Linux, Windows), networks (including firewalls and load balancers), as well as cloud-based resources (e.g. AWS, Azure, Google Cloud Platform)Genuine desire to help peopleStrong teamwork: willingness and ability to get help from team members when required, and the good judgment to know when to seek helpAbility to think on your feet, remain calm under pressure and solve problems in real-timeUncontrollable urge to investigate and solve problems, with advanced diagnostic and troubleshooting skillsExcellent communication skills, both written and verbalDesire and ability to rapidly learn a wide variety of new technical skills