Associate Technical Consultant

Brex; British Columbia; Hybrid; CAD 70,000 - 88,000; Full time

Job summary

A technology company is seeking an Associate Technical Consultant in Vancouver to guide customers through integration implementations. Responsibilities include supporting customers during onboarding, facilitating communication about integration processes, and collaborating with internal teams to ensure successful adoption. The role requires strong organizational skills, a customer-first approach, and knowledge of accounting systems. This position also offers a hybrid working model with some remote work options.

Benefits

Up to four weeks of fully remote work annually

Hybrid work environment

Qualifications

• 1+ years of experience in a customer-facing role with accounting systems.
• Basic knowledge in General Ledger, Accounts Payable, and Expense Management.
• Strong ability to communicate functionality and benefits of integrations.

Responsibilities

• Guide customers on ERP architecture and business process flows.
• Support customers through their implementation journey.
• Channel product feedback between customers and internal teams.

Skills

Customer-facing role experience

Communication skills

Organizational skills

Problem-solving ability

Tools

QuickBooks Online

NetSuite

Xero

Job description

Why join us

Brex is the AI-powered spend platform. We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses. Tens of thousands of companies from startups to enterprises — including DoorDash, Flexport, and Compass — use Brex to proactively control spend, reduce costs, and increase efficiency on a global scale.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Implementation at Brex

Implementation transforms new customers into power users. We lead the onboarding experience for companies adopting Brex Empower, helping them shift from outdated processes to a modern, employee-first approach. It’s a role that blends customer empathy, project management, technical expertise, process design, and change management. We take personal ownership of our customers' long-term success, and we set customers up thoroughly so they can be with ‘Brex for life’. As strategic advisors, we build trust, drive solutions with tenacity, deliver results fast, and work cross-functionally to make adoption seamless for customers.

What you’ll do

As an Associate Technical Consultant, you are responsible for guiding and supporting Brex’s customers with any integration-related implementations. You’ll be responsible for solving and providing best practices for customers' challenges related to Brex Integrations. You are also responsible for ensuring customers are equipped with the necessary integration knowledge of the Brex Platform to reduce friction and optimize the customer experience.

Where you’ll work

This role will be based in our Vancouver office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of two coordinated days in the office per week, Wednesday and Thursday. Starting February 2, 2026, we will require three days per week in office - Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

Responsibilities

• Become a knowledgeable resource for our customers, guiding them on ERP architecture and business process flows with the support of the team.


• Support customers through their implementation journey by joining calls to address integration matters and assist with escalations for systems like NetSuite, QuickBooks, and Sage Intacct.


• Serve as a crucial link between customers and our internal teams, channeling valuable product feedback to help us build a better experience.


• Engage closely with the broader Integration team, actively participating in knowledge sharing and continuous learning to build your expertise.


• Collaborate with our Engineering, Product, and Design (EPD) partners to support the seamless rollout of new and updated integrations, ensuring our customers are set up for success.

Requirements

• 1+ years of experience in a customer-facing role, working with accounting systems (Quickbooks Online, Netsuite, Xero)


• Basic functional knowledge in the following areas: General Ledger, Accounts Payable, Accounts Receivable, Billing, Expense Management, HRIS


• Excellent communication skills, with an ability to explain the functionality and benefits of different integrations


• A collaborative spirit and experience working with a team to solve problems.


• Strong organizational skills with an ability to manage assigned tasks and a keenness to drive projects forward.


• A knack for problem-solving and the ability to recognize when to seek guidance from the team for more complex or technical issues.

Compensation

The expected salary range for this role is $70,000 - $87,500 CAN. However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.