Associate Systems Engineer

Manion, Wilkins & Associates Ltd.; Toronto; Hybrid; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Comfortable and competitive compensation

Minimum of 3 weeks' vacation

Wellness programs

Job summary

A Canadian benefits administration firm is looking for an Associate System Engineer to join their team in Toronto, Ontario, on a hybrid basis. The role focuses on providing technical support, managing Help Desk tasks, and collaborating with various departments to ensure seamless IT operations. Ideal candidates will have 1-3 years of experience in tier 1/2 support, a background in Office 365 Administration, and strong troubleshooting skills. The position offers competitive compensation, flexible work options, and a supportive company culture.

Qualifications

• 1-3 years’ experience in a similar role as a tier 1/2 support.
• Ability to work both independently and in a team environment.
• Experience troubleshooting connectivity issues and working with help desk systems.

Responsibilities

• Provide 1st and 2nd level support to on and off-site employees.
• Maintain, manage, and prioritize Help Desk queues and tasks.
• Participate in monitoring the health of the IT environment.

Skills

Office 365 Administration

Active Directory

Networking (TCP/IP, DNS)

Scripting (PowerShell)

Education

Certificate or Diploma in a related field

Tools

MangeEngine

Job description

Overview

At Manion, we believe people thrive when they’re supported at work, at home, and in their communities. That’s why we’ve built a workplace rooted in trust, collaboration, and care, where your contributions truly make a difference in the lives of Canadians.

As a privately owned Canadian firm with over 50 years of experience in third-party benefits administration, payments, and consulting, we’re proud to lead with purpose and impact.

Here, you’ll join a close-knit, inclusive team that values genuine connection, mutual respect, and shared success. Whether you work in-office or from home, you’re trusted to do your best work supported by flexible schedules, comprehensive benefits, and a culture that understands life outside of work matters too.

At Manion, we don’t just offer a job, we offer a meaningful career with a company that puts its people first. We care. You benefit.

Your Role

We are looking for an Associate System Engineer to join our close-knit growing team, and we hope our search ends now, with you. This role will be based out of our Etobicoke, ON office on a hybrid basis, offering the ability to work a few days in office and a few days remotely each week.

The Associate System Engineer will be supporting the day-to-day IT operations environment primarily focusing on tier 1-2 technical support for Manion and extending to the Family of Companies across Canada. Additional responsibilities could include supporting systems and applications on-premise, cloud, SaaS. Reporting directly to the Supervisor, IT Operations and working with the rest of the team to support uniform solutions that meet our business objectives.

Your Impact

• You will acquire a comprehensive understanding of Manion & GHFoC’s IT Operations to effectively navigate and troubleshoot within the systems
• You will acquire a comprehensive understanding including hands-on experience of our onboarding/offboarding and user lifecycle management to successfully enable employees to be productive as soon as possible
• You will establish connections and build relationships with key personnel at the Manion office and across relevant departments to facilitate smooth cross- functional collaboration and information sharing
• You will collaborate closely with other department team members and peers to actively engage in knowledge transfer sessions, gaining insight into typical day-to- day tasks, processes, and best practices.
• You will strive to master these tasks to contribute effectively to the team's goals and overall success
• You will Develop a strong familiarity with the various departments and business operations of Manion and family of companies, ensuring a solid grasp of the overall company's structure and business.

What You Will Do

• Maintain, manage and prioritize Help Desk queues and tasks
• Provide 1st, 2nd level support to on and off-site employees, including onboarding and offboarding of full-time, contractors across the Family of Companies
• Communicate effectively with end users and stakeholders – status updates, next steps, confirmation of issue resolution etc.
• Maintain complete documentation of work done/steps taken within tickets for historical reference or escalation purposes.
• Manage/update, monitor inventory of IT assets, ensuring accurate and up-to-date records.
• Receive, ship, and manage the logistics of equipment, ensuring timely and secure delivery to designated locations.
• Liaise with vendors and other IT personnel for incident resolution
• Participate in proactively monitor the health of the IT environment, including endpoints, on-premises, cloud, and disaster recovery systems, to ensure stability and performance.
• Install, configure, test and maintain operating systems, application software and system management tools when needed.
• As needed, ability to research and find possible solutions to issues based on vendor documentation, help forums, knowledge bases (Microsoft etc.)
• Support on-call for afterhours requirements as needed
• Chronoscan knowledge would be an asset.
• Occasional evening and weekend and travel required when necessary.

What You Bring to the Team

• Certificate or Diploma in a related field or equivalent industry experience
• 1-3 years’ experience in a similar role as a tier 1/2 support
• Experience with Office 365 Administration (tenant, Exchange, SharePoint, OneDrive, Teams)
• Experience with VOIP telephony specifically MS Teams
• Experience with Active Directory (including Azure AD),Intune, Group Policy.
• Ability to work both independently and in a team environment
• Experience with scripting and automation tools such as PowerShell, MangeEngine experience is a plus
• Information Technology Infrastructure Library (ITIL) knowledge and experience a plus
• Experience troubleshooting connectivity TCP/IP, DNS, client VPN and tools such as ping, nslookup, etc.
• Experience from hospitality industry is an asset as it aligns with customer experience expectations we strive to provide.

What You Will Get

• Comfortable and competitive compensation and benefits.
• Enjoy a minimum of 3 weeks' vacation with our company-wide policy.
• Benefit from flex days to maintain a healthy work-life balance.
• Engage in wellness programs to support your well-being.
• Grow your skills and knowledge through our employee education program.

Compensation

At the time of this posting, the estimated annual base salary pay range for this position is $60,000-$70,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only pay and does not encompass our comprehensive total rewards and benefits that we proudly offer.

Why Join Manion?

At Manion, you’re more than an employee, you’re a valued member of a community that believes in support, respect, and meaningful connection. We put your well-being and growth front and center:

Beyond a competitive salary, you’ll enjoy generous paid time off, extended health and dental benefits, a Retirement Pension Plan (RPP), and flexible work options.

You’ll also have access to wellness support, including comprehensive mental health resources, to help you take care of your well-being both in and out of the workplace.

Most importantly, you’ll be part of a culture that supports your growth, where your contributions are recognized, your voice matters, and your success is celebrated.

Accommodation and Inclusion

Manion is committed to equity, diversity, and inclusion. If you need accommodation during any stage of the hiring process, please let us know! We’re here to help.

If you’re ready to do meaningful work and grow your career with Manion, we’d love to hear from you. Click Apply to submit your application.

This is a fun, vibrant community to work in every day. We know each other by name, our social and wellness committees help us celebrate achievements, mark life events, and facilitate activities on a regular basis.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please let us know.