Associate Store Manager

Knix; Toronto; On-site; CAD 55,000 - 65,000; Full time

Job summary

A leading intimate apparel brand in Toronto is seeking an Associate Store Manager to lead a high-performing team of sales associates and managers. This role involves driving sales, managing daily operations, and developing a welcoming customer experience that aligns with the brand’s mission. Ideal candidates will have previous retail management experience and a passion for empowering their team. Competitive pay, health benefits, and a supportive work environment are key features of this opportunity.

Benefits

Competitive Pay

Health Benefits from Day One

Paid Parental Leave Top-Up

RRSP Matching Program

Employee Discounts

Qualifications

• Previous experience in a retail management role leading a team in a high-volume environment.
• Proven ability to coach and develop layers of leadership.
• The ability to problem solve and exercise appropriate decision-making in a fast-paced setting.

Responsibilities

• Drive business results by overseeing daily operations.
• Model best-in-class selling behaviors and provide real-time coaching.
• Lead the 'back of house' and operational standards.

Skills

Retail management

Coaching and development

Critical thinking

Community engagement

Sales leadership

Job description

Overview

Knix is an award-winning intimate apparel and activewear brand that is reinventing intimates for real life. Through our innovative products and our engaged community, we are empowering people everywhere to be unapologetically free. Launched in 2013, we are one of the fastest-growing intimate apparel brands in North America and are globally recognized as an innovator within the apparel space. We reach over 3 million customers through our online stores, Knix retail locations across North America and channels such as wholesale and Amazon. We are revolutionizing the apparel industry with our best-in-class customer experience, innovative products and brands Knix and Kt by Knix. Come join us if you are looking for a purpose-driven and authentic career!

Responsibilities

• The Associate Store Manager acts as the strategic partner to the Store Manager, helping to lead and develop a leadership team of Assistant Managers and Key Leads, as well as our Sales Associates. You will drive business results by overseeing daily operations and ensuring an inclusive environment where customers can explore the Knix product line.
• While the Manager sets the vision, you bring it to life on the floor through real-time coaching and hands-on leadership that drives an exceptional customer experience.
• You are a people-first leader who builds community, manages operational complexity, and empowers a high-performing team to exceed targets.

Benefits and Perks

• Competitive Pay - Base Salary plus Monthly Bonus, with performance based pay increases.
• Health - Health benefits program that starts on your first day, and access to a mental health & wellness platform that offers therapy and coaching sessions
• Family - A Parental Leave Top-Up Program up to 80% of your salary
• Savings and Retirement: Company GRSP Program that matches up to (3%) of your pay
• Work Environment - A one-of-a-kind culture that is committed to fostering an inclusive and diverse workplace where all our team members can bring their whole selves to work
• Product Discount - Generous employee discounts that offer up to 50% on your favourite Knix products
• Career Advancement - Monthly, quarterly, and semi-annual awards and recognition and the opportunity to advance in your career - We are growing FAST

About You

• You are a collaborative leader who thrives acting as the right hand to a Store Manager.
• You have a pulse on what Knix customers want and know how to attract, engage, and delight them throughout the client experience.
• You thrive in a dynamic environment, bringing strong critical thinking skills to quickly assess situations and make informed decisions on the sales floor.
• You understand what we all experience in fitting rooms and are a natural at making others feel comfortable.
• You have business acumen to support critical thinking, a bias for action when decision-making, and an entrepreneurial mindset when problem-solving.
• You’re a people-first leader who empowers + engages their team to drive business results.You’re passionate about our customers and inspired by Knix and our mission.

The Opportunity

• Sales & Floor Leadership: Proactively drive sales volume by acting as the primary floor leader. Model best-in-class selling behaviors and provide real-time coaching to Assistant Managers and Associates to maximize sales and balance service.
• KPI Management: Partner with the Store Manager to analyze business trends. Take ownership of specific KPIs (e.g., Conversion, UPT), creating action plans to influence them and pivoting floor coverage based on business needs.
• Operational Excellence: Lead the "back of house" and operational standards, including training the team on cycle counting, inventory management best practices, shipment processing, and loss prevention to ensure stock accuracy.
• Visual Merchandising: Ensure team members maintain the visual standards of the store at all times; assist in floor sets and merchandising updates to create a world-class shopping experience.
• Marketing & Events: Execute on-the-ground logistics for special events and community building initiatives, utilizing marketing collateral to drive traffic and engagement.
• Talent Development: Partner with the Store Manager on recruitment, hiring, and retention strategies. Take a lead role in the orientation and onboarding of new hires to ensure a memorable employee experience.
• Strategic Support: Support with the openings and operations of future stores and pop-ups for Knix as needed. Deputize for the Store Manager in their absence, assuming full accountability for store operations and team performance.

Qualifications

• Previous experience in a retail management role (Assistant Manager level or higher) leading a team in a high-volume environment.
• Proven ability to coach and develop layers of leadership (mentoring Assistant Managers or Supervisors is a plus). Demonstrated experience in driving specific KPIs and understanding how operational efficiency impacts the bottom line.
• The ability to problem solve and exercise appropriate decision-making to produce optimal results in a fast-paced setting.
• Experience planning + executing community events both in-store and out-of-store is an asset.
• Open availability to ensure business needs are met including evenings, weekends, and holidays.

Eligibility Requirements

• Must have the necessary work authorization to be legally employed in Canada and be 18 years of age or older
• Ability to lift and handle packages weighing up to 25 lbs
• Ability to move efficiently through the store for long periods of time and as needed for an entire shift.

Salary

• Starting at $60,000

Compensation & Care

Transparency is at the heart of everything we do, including how we pay. The posted expected hourly rate for this role represents candidates developing new skills within the position. Increased rates represent those who are more proficient or have achieved mastery and deep institutional knowledge over time.Rewards are not just about your regular pay and monthly bonuses. We believe rewards should support your whole life, not just your shift. That’s why for

permanent full-time employees, we cover 100% of the premiums for extended health and dental plans from your first day. You’ll also gain access to mental health support through our Employee Assistance Programs through our partners at Dialogue who provide virtual coaching, therapy, and counseling.Beyond vacation, we provide paid sick days for full-time employees to help you recover. When your family grows, we’re there for you. Our Paid Parental Leave plan tops up salary to 80% for eligible permanent, full-time employees. We also invest in your future with a RRSP matching program for permanent full-time team members. Plus, you’ll enjoy a 50% discount on Knix products because we want you to love what you sell.

AI Disclosure Statement

We want to share that we may use artificial intelligence (AI) tools to help us screen and assess applications. While technology helps us stay organized, every hiring decision at Knix is made by real people who care about finding the best addition to our team. We use these tools to support our process, not to replace the human connection that makes our culture special.

How we Hire

Our people are what make Knix, Knix! Our people are passionate and have a strong belief in our mission. Our people are naturally curious and ambitious by nature. Employees feel respected and supported at Knix. We take an inclusive and equitable approach offering the same interview experience to every candidate we meet with. Knix is an equal opportunity employer, we celebrate everyone and their intersecting identities. We know and believe that diverse and inclusive teams empower us to make better decisions and inspire innovation so that we can better serve our customers and community. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.