Associate/Senior Associate, Oracle EPM (ePBCS) - MANAGED SERVICES - U.S. or Canada

Huron Consulting Group; Toronto; Remoto; CAD 157.000 - 199.000; Tempo pieno

Descrizione del lavoro

Huron Consulting Group Inc. seeks a Senior Associate to deliver Oracle EPM managed services, including EPBCS support, for clients across the U.S. and Canada. Remote work is supported; you will review issues, sustain service quality, and engage with clients to understand needs.

The role requires 5+ years of Oracle EPM experience for Senior Associate, 2-4 years for Associate, and at least one Oracle EPM certification. You will monitor SLAs, produce reports, and contribute to service improvements.

Competenze

• EPBCS expertise required (Enterprise Planning & Budgeting Cloud Service).
• Experience with FCCS, ARC, PCMCS preferred.
• 2–4 years of Oracle EPM experience for Associate; 5+ years for Senior Associate.
• Minimum one Oracle EPM certification (level 2 support).
• Strong problem-solving, analytical and client-facing skills.

Mansioni

• Assist in day-to-day managed services operations and resolve client issues.
• Provide support to the Oracle EPM team, troubleshoot and resolve problems.
• Maintain client relationships and ensure customer satisfaction.
• Monitor service performance metrics and drive continuous improvement.
• Collaborate with cross-functional teams for seamless delivery and integration.
• Stay updated on Oracle EPM updates and industry trends.
• Manage SLAs and ensure contractual compliance.
• Prepare and present periodic service performance reports.

Conoscenze

Problem-solving

Communication

Teamwork

Time management

Customer focus

Analytical skills

ITIL knowledge

Formazione

Bachelor’s degree in Information Technology, Business Administration, or related field

Descrizione del lavoro

Remote

Chicago - 550 Van Buren

Toronto - 55 University Ave

Full time

JR-0016314

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

The Managed Services Associate / Senior Associate - Oracle EPM will assist in the delivery of managed services for our Oracle EPM clients, with a focus on Enterprise Planning & Budgeting Cloud Service (EPBCS). This role involves supporting the managed services team, resolving client issues, and ensuring high-quality service delivery. The ideal candidate will have a strong understanding of EPBCS, be based on the West Coast (Pacific Time Zone) to support client coverage, and be comfortable addressing a wide range of client requests beyond their specific area of expertise. We are looking for someone who is proactive, autonomous, and client-driven, with strong problem-solving skills and a commitment to customer satisfaction. Level of hire (Associate or Senior Associate) will be determined based on the candidate's experience.

The Managed Services Associates plays a crucial role in ensuring the successful delivery of managed services to clients. By effectively helping clients leverage the best out of their EPM systems, the Associate contributes to the growth and profitability of the organization's managed services department. This role requires strong skills, technical expertise, and a customer-centric mindset to deliver exceptional service experiences and exceed client expectations.

Join One of Huron's Highest-Retention Teams

• Join one of Huron's highest-retention teams with a strong, collaborative culture.
• Work remotely from anywhere in the U.S. or Canada.
• Grow your career within a market-leading Oracle consulting practice.

Key Responsibilities:

• Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
• Provide support to the Oracle EPM managed services team, including troubleshooting and problem resolution.
• Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Monitor service performance metrics and assist in implementing strategies for continuous improvement.
• Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
• Stay up-to-date with the latest Oracle EPM updates and industry trends to provide informed support to clients.
• Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
• Prepare and present regular reports on service performance and client satisfaction to senior team members.

• Proven expertise and hands-on experience on incidents and service requests, including configuration changes and enhancements, related to at least 1 of the following areas:

• Enterprise Planning & Budgeting Cloud Service (EPBCS) (Required)

• Oracle Financial Consolidation and Close (FCCS) (Preferred)

• Account Reconciliation (ARC) (Preferred)

• Profitability and Cost Management (PCMCS) (Preferred)

• Bachelor’s degree in Information Technology, Business Administration, or a related field.

• Experience in Oracle EPM services or similar roles: 2-4 years of relevant experience for Associate level; 5+ years of relevant experience for Senior Associate level.

• Good knowledge of Oracle EPM modules and functionalities, with at least one certification (level 2 support).

• Strong problem-solving and analytical skills.

• Excellent communication and interpersonal skills.

• Ability to work collaboratively in a team environment.

• Strong organizational and time management skills.

• Customer-focused mindset with a commitment to delivering high-quality service.

• Knowledge of ITIL or other service management frameworks.

• Must be based on the West Coast (Pacific Time Zone) to support client coverage needs.

• Proactive, autonomous, and client-driven, with the flexibility and willingness to address a wide range of client requests, even those outside of one's specific area of expertise.

The estimated base salary for this job is $110,000 - $140,000 (U.S.). The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incentive compensation program, which reflects Huron’s pay for performance philosophy. Inclusive of annual incentive compensation opportunity, the total estimated compensation range for this job is $126,500 - $161,000 (U.S.). The job is also eligible to participate in Huron’s benefit plans which include medical, dental, and vision coverage and other wellness programs.

#LI-Remote

#KP-1

Position Level

Senior Associate

Country

United States of America

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.