Associate, Sales Operations

Export Development Canada; Calgary; On-site; CAD 50,000 - 68,000; Full time

Job summary

A leading Canadian financial institution is seeking an Associate for Sales Operations in Calgary. This hybrid position will support business development professionals by managing national inboxes, engaging with internal partners, and providing regional office support. The candidate should have a degree in a relevant field and at least two years of experience, along with strong communication skills in both official languages and proficiency with CRM systems.

Benefits

Comprehensive benefits package

Work-life balance

Professional development opportunities

Wellness programs

Community engagement opportunities

Qualifications

• Minimum 2 years of experience in sales operations, marketing or related experience.
• Strong ability to follow up with external and internal partners.

Responsibilities

• Manage the National Inbox by completing a variety of tasks and responding to emails.
• Provide regional office sales operations support.
• Contribute to continuous improvement initiatives.

Skills

Sales operations support

Bilingualism in French and English

Strong communication skills

Attention to detail

Data entry skills

Education

Undergraduate Degree or College Diploma in Business Administration, Marketing or related field

Tools

CRM systems

Office 365

MS Teams

SharePoint

ServiceNow

Sales Force

Job description

Overview

Application deadline: November 4th 2025

Join the EDC Team!

At EDC, we support Canadian businesses to succeed globally. We provide the financial tools and expertise they need to explore new markets, reduce risks, all towards the goal of making Canada and the world better through trade. #LI-Hybrid

Position: Associate, Sales Operations

Employment Type: 18 Month Contract

Compensation Details:

Sales Enabl. (Ops & Capab.) 13: Salaries typically range from $50,936 to $67,915 annually, based on qualifications and experiences, plus a performance-based incentive.

Location:

• Export Development Canada operates in a hybrid work environment, currently requiring employees to work in the office 2 days per week. (subject to change)
• This role can be performed from EDC’s headquarters in Ottawa or from one of our Community Hubs located in Toronto, Mississauga, Montreal, Brossard, Laval, Calgary, Halifax, or Vancouver.

About EDC

At Export Development Canada (EDC), we empower Canadian businesses to succeed globally. As a financial Crown corporation, we offer innovative financial solutions and expert insights to help businesses explore new markets, mitigate risks, and achieve growth.

Why Join EDC?

• Comprehensive Benefits: EDC offers a competitive compensation & benefits package, work-life balance, and the opportunity to help make Canada and the world better through trade.
• Work-Life Balance: EDC offers a competitive compensation package & work-life balance. We have hybrid work options, 3 to 4 weeks paid vacation, a corporate closure period, summer early Fridays & no meeting Fridays.
• Professional Development: Take advantage of our continuous learning opportunities, including training programs, workshops and language training.
• Inclusive Culture: Be part of a diverse and inclusive workplace that champions employment equity and values diversity of ideas, strengths, and backgrounds to succeed.
• Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs to keep you healthy and happy.
• Community Engagement: Participate in volunteer opportunities and give back to the community through our various social responsibility programs.

Team Overview

The Sales Operations team is looking for an energetic, self-motivated, analytical and resourceful Associate who will be supporting a team of business development professionals. Reporting to the Manager, Sales Operations, the successful candidate will support and enable the sales teams to be more efficient as they perform business development activities. The team is comprised of Associates, Senior Associates and Advisors located within the EDC regional offices across Canada.

The Associate will work in a matrix environment and is expected to contribute to both the Sales Operations team and regional offices' overall success by delivering quality services and adopting/improving national standards.

What you will be doing

1. National Inbox Email Management

• Actively participate in the collective workload of managing the National Inbox by completing a variety of tasks (saving documents, performing Financing Crime/Know Your Customer searches, reviewing documents received for accuracy and moving transactions to different sales stage within the CRM system, etc).
• Professionally respond to incoming emails from EDC business development groups, financial institutions, or customers within defined service level agreement timeframes.
• Maintain and enforce data quality standards in all CRM-related activities.

Regional Office Sales Operations Support

• Provide quality regional office sales operations support to the Regional Director and the business development Relationship Managers.
• Conduct regular and effective one-on-one meetings with Relationship Managers to ensure the advancement of new/renewal business opportunities and to review business pipeline from the CRM system.
• Engage with internal and external partners to gather documentation and ensure progress of renewal business opportunities.
• Demonstrate strong communication skills by sharing regular sales operations process updates during weekly regional office team meetings.
• Effectively interact with Regional Directors on a need to basis.

Project and Continuous Improvement

• Adopt and contribute to promoting our sales operation processes that drive efficiency across the organization.
• Gather feedback & identify opportunities to improve and develop new processes/tools.
• Collaborate on the achievement of continuous improvement initiatives.
• Demonstrate effective interactive communication skills by sharing progress made and ensuring that the team’s perspective is reflected in continuous improvement outcomes.

What we are looking for

• Undergraduate Degree or College Diploma in Business Administration, Marketing or related field.
• Minimum 2 years of experience in sales operations, marketing or related experience.
• Bilingualism in both official languages (French and English).
• Strong written and spoken communication skills with strong ability to follow up with external and internal partners.
• Strong attention to detail and data entry skills.
• Strong ability to work with various applications (CRM, Office 365, MS Teams, SharePoint, ServiceNow, Sales Force, etc.)

What will make you stand out

• Understanding of financial and accounting terms.
• Prior experience in sales operations support.
• Prior experience in administrative support.
• Prior experience working in a financial institution or corporate entity.
• Prior experience using ServiceNow CSM and or Sales Force CRM.

Eligibility

EDC is committed to Fair Employment Practices and preference will be given to a candidate who is able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents). Candidates must meet the requisite government security screening requirements. The position is open to those who meet all of the essential requirements stated above and whose applications are received by the closing date.

This position is open to individuals who meet all the essential criteria outlined above and submit their applications by the closing date. Ready to make a difference? This is your chance to join a dynamic, growing team and leave your mark on our organization, development finance, and the world.

Apply today!

EDC's Commitment to Employment Equity

Export Development Canada (EDC) is dedicated to fostering employment equity and building a diverse workforce. We are committed to creating a safe and inclusive environment that respects people from all cultures, backgrounds, and abilities. At EDC, we nurture a culture of inclusion and belonging where everyone has equal opportunity to grow, develop, succeed, and be their truest selves.

We actively encourage applications from women, Indigenous peoples, visible minorities, persons with disabilities, and members of the 2SLGBTQI+ community.

Should you require any accommodation during the recruitment and selection process, please let our Recruitment team at [e-mail].

Your application must clearly demonstrate how you meet all the requirements. We thank all applicants' interest in a career at EDC; however, only those selected for an interview will be contacted. Please note that qualified candidates may be considered for similar roles at this level within EDC.